Cannot launch trial version of Photoshop 2020 or Illustrator on OS X Catalina

New Here ,
Oct 02, 2020

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I constantly get a popup window that doesn't load, keeps crashing, and reopening.

 

I have already tried:

  • Adobe CC cleaner
  • Uninstalling all apps
  • Uninstalling CC
  • Restarting the computer
  • Reinstalling CC and apps

 

I am not interested in uninstalling and reinstalling Catalina. I expect the trial version to work before I pay for it.

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Activation, Creative Cloud, Installation

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Adobe Employee ,
Oct 05, 2020

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Zealain, sorry you are facing problems with using the Creative Cloud desktop app.  Please see https://helpx.adobe.com/creative-cloud/kb/black-screen-sign-in-creative-cloud.html for steps you can take to correct the current behavior.

 

Please update this public forum discussion, if you have any questions.

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