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Cannot log into installer

New Here ,
Jun 17, 2020

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I am signed on to my adobe creative cloud account and my programs work. I've had cc since its inception.

 

Today I have tried to install the updates, and I get this prompt:

Screenshot 2020-06-17 11.45.15.png

 

My password doesn't work for this. I do not have another password. When I tried to uninstall to reinstall, it gave me the same prompt, which will not recognize my password.

 

Please advise.

 

 

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Cannot log into installer

New Here ,
Jun 17, 2020

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I am signed on to my adobe creative cloud account and my programs work. I've had cc since its inception.

 

Today I have tried to install the updates, and I get this prompt:

Screenshot 2020-06-17 11.45.15.png

 

My password doesn't work for this. I do not have another password. When I tried to uninstall to reinstall, it gave me the same prompt, which will not recognize my password.

 

Please advise.

 

 

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New Here ,
Jun 17, 2020

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I've resolved this

 

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Adobe Employee ,
Jun 17, 2020

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For future viewers of this discussion, this is a request from macOS to enter Administrator credentials.

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