cannot reasove a P48 error condition

New Here ,
Aug 31, 2020 Aug 31, 2020

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Adobe's solution does not help. this issue aroze after upgrading to windows 10 and office 365

"

Error code P48: Unable to access a critical file/directory

Error code P48 indicates that Creative Cloud can't access a file or directory that is required for installation.

Solution

Click Retry to try accessing the file or directory again"

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Creative Cloud, Installation

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Adobe Community Professional ,
Aug 31, 2020 Aug 31, 2020

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first try, resetting the cc app: To reset the Creative Cloud desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, do a clean cc install:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
restart your computer (don't skip this)
reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.
if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)
use the desktop app to install your cc programs/trials

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