Highlighted

cannot reasove a P48 error condition

New Here ,
Aug 31, 2020

Copy link to clipboard

Copied

Adobe's solution does not help. this issue aroze after upgrading to windows 10 and office 365

"

Error code P48: Unable to access a critical file/directory

Error code P48 indicates that Creative Cloud can't access a file or directory that is required for installation.

Solution

Click Retry to try accessing the file or directory again"

Topics

Creative Cloud, Installation

Views

29

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

cannot reasove a P48 error condition

New Here ,
Aug 31, 2020

Copy link to clipboard

Copied

Adobe's solution does not help. this issue aroze after upgrading to windows 10 and office 365

"

Error code P48: Unable to access a critical file/directory

Error code P48 indicates that Creative Cloud can't access a file or directory that is required for installation.

Solution

Click Retry to try accessing the file or directory again"

Topics

Creative Cloud, Installation

Views

30

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
kglad LATEST
Adobe Community Professional ,
Aug 31, 2020

Copy link to clipboard

Copied

first try, resetting the cc app: To reset the Creative Cloud desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, do a clean cc install:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
restart your computer (don't skip this)
reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.
if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)
use the desktop app to install your cc programs/trials

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...