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Cannot run the installer

New Here ,
Apr 15, 2020

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I have disable all the firewall and anti-virus software. But still, when i run the installer, it has no response. it just simply ignored me. I tried to use creative cloud installer, same thing happened

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Cannot run the installer

New Here ,
Apr 15, 2020

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I have disable all the firewall and anti-virus software. But still, when i run the installer, it has no response. it just simply ignored me. I tried to use creative cloud installer, same thing happened

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How to

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Adobe Employee ,
Apr 15, 2020

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Hi there,

 

Sorry to hear about your experience. Would you mind sharing version of OS?
Do you have privileges to install the app on the machine?
Please try creating a new user account with administrator privileges and see if you are able to install the app there. Please click on the relevant link below to know how to do that:

1. For Windows: https://support.microsoft.com/en-in/help/4026923/windows-10-create-a-local-user-or-administrator-acc...

2. For macOS: https://support.apple.com/en-in/guide/mac-help/mtusr001/mac

 

Let us know how it goes.

 

 

Also, moving this thread to Get Started community for expert help.

 

Regards,

Ashutosh

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Adobe Community Professional ,
Apr 15, 2020

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Please ensure your computer meets or exceeds the minimum system requirements to run Creative Cloud + all other apps you intend to use.
https://helpx.adobe.com/creative-cloud/system-requirements.html

 

Nancy O'Shea, ACP
Alt-Web.com

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