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We have tried via chat and via phone to cancel our Creative Cloud for Teams subscription and Adobe will not do it. The original staff member who subscribed hasn't worked since April last year and their credit card cancelled. We've updated the card in the system, but still not able to cancel the subscription, info on Adobe website points to a non-existent "cancel" link. Adobe wants card details again over the phone to charge undisclosed amount (i.e. they won't tell us) to cancel.
Not happy at all. Want to cancel service so it is not costing any more money as it is not being used - as stated the staff who used it is gone and original payment method gone.
Has anyone else had trouble trying to cancel service at all? Looking into making a complaint to Fair Trade Office (Australia) or ?? about customer service and dodgy fee structure.
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i'm forwarding your request to adobe staff.
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So it isn't only me...
I get the distinct impression Adobe will make NO corrections on this.
I subscribed (from 2016 Jan-Dec) to creative cloud.
Come Jan 2017 the renewed my subscription without my permission, because it's an "automated process".
I chatted online to numerous consultants yesterday. The first sent me the following message: "If you cancel within 14 days of your order, you’ll be fully refunded. Should you cancel after 14 days, you’ll be charged 50% of your remaining contract obligation and your service will continue until the end of that month’s billing period." Since my product was renewed on 2 January, and the 10th is still within that period, I went in and cancelled the 2017 subscription.
And then they were "nice" enough to charge my credit card US$54,95 anyways for the rest of the years' subscription.
I hope you come right, but they are a bunch of sharks that is doing everything possible for you NOT to be able to walk away.
A wonderful experience with they're product has now been soured to the point of me advising all my photography palls NOT to use this service.
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HJi toodle_pipsky,
Please share the order details for confirmation via personal mail so that I can assist you.
Regards
Rajashree
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Hi Rajashree
On 10 January I chatted to numerous of your consultants. Each time I'm
being "transferred" to another department to resolve my issue, and each
time the transfer doesn't happen.
My last conversation was with Divakar (ref 0220807436).
The issue:
In January *2016 *I subscribed to the Adobe service, which I had (and paid)
for the full 12 months, ending December 2016.
I DID NOT renew my annual subscription in January *2017 *- apparently Adobe
did this on my behalf.
On 10 January I then chatted to the first Adobe consultant (ref 0220807293)
about cancelling this renewal due to me not having another years' funds.
Her communication specifically stated, and I quote: "Renewal rates are
subject to change, but we’ll always notify you beforehand. *If you cancel
within 14 days of your order, you’ll be fully refunded*. Should you cancel
after 14 days, you’ll be charged 50% of your remaining contract obligation
and your service will continue until the end of that month’s billing
period."
Since it is 10 January on cancellation date. I'm was thus within the 14 day
period.
After cancellation, I got the following message from Adobe: "The US$54,95
cancellation fee will be charged to your card...."
Now, pardon my for saying so, but the lack of ethics in this cancellation
fee, is quite surprising and frankly makes me a very very negative customer
of Adobe, who would never ever again recommend a product of Adobe if this
is the way business is done.
Could you please revise this charge?
Friendly regards
Inge Smit
On Fri, Jan 20, 2017 at 11:14 AM, Rajashree Bhattacharya <
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i was told when i tried to cancel that i need a access link that still hasnt been sent to my email address in order to canel. Very frustrating.
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