Cannot uninstall Illustrator because CC shows it as not installed

Community Beginner ,
Nov 04, 2020

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I currently have Photoshop, Illustrator and Dimension installed, and I wanted to uninstall (and reinstall) Illustrator. But when I opened the CC Client, it doesn't show Illustrator or any App as installed - it should say "open" next to the installed app but it says "install". And the drop-down where I wanted to pick "uninstall" just says "other versions".

I do have the uninstall files in my application folder, but I don't understand why I can't do it through the CC App?

I also have PS installed and just to see what's happening I clicked on "install" and it actually started installing Photoshop, even though I've literally used it minutes before (I've immediatly cancelled the installation). 

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Creative Cloud, Installation

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Cannot uninstall Illustrator because CC shows it as not installed

Community Beginner ,
Nov 04, 2020

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I currently have Photoshop, Illustrator and Dimension installed, and I wanted to uninstall (and reinstall) Illustrator. But when I opened the CC Client, it doesn't show Illustrator or any App as installed - it should say "open" next to the installed app but it says "install". And the drop-down where I wanted to pick "uninstall" just says "other versions".

I do have the uninstall files in my application folder, but I don't understand why I can't do it through the CC App?

I also have PS installed and just to see what's happening I clicked on "install" and it actually started installing Photoshop, even though I've literally used it minutes before (I've immediatly cancelled the installation). 

TOPICS
Creative Cloud, Installation

Views

18

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Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Nov 04, 2020 1
Most Valuable Participant ,
Nov 04, 2020

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