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I cannot update my apps through web at adobe.com - instructs me to use desktop CC app. They still don't update.
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In the first step please check your system if it mets the appropriate system requirements. If this doesn't help we need more informations about your system.
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We’re on the Adobe Help Forums every day and regularly see users posting queries like “Can’t install Photoshop from the Creative Cloud” or “CC 2021 won’t download,” or “my product updates aren’t working”…
It could be for the free trials or for the full paid versions. Often the issue is related to one or the other download managers (DLM) that Adobe uses to deliver its software installers. Over the years and for various tools, they have used the Akamai Download Manager, the Adobe Download Assistant (ADA), the Adobe Application Manager (AAM), and now the Creative Cloud’s Desktop App.