Cant download apps from creative cloud cause storage is full but its not

New Here ,
Jul 03, 2021 Jul 03, 2021

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Hi on my other account am trying to download photoshop and after effects but it only gets to 15% before prompting error code 120 when i check it says my storage  is full but its not. I have change my storage before trying to downloading any of  the apps but still prompts me with message.

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Adobe Community Professional , Jul 03, 2021 Jul 03, 2021
Hi @Epic5C49, Your primary drive needs plenty of empty space to download and extract files.  Evidently, you don't have enough empty space on your primary (C ) drive.  Until you free up some space by moving work files to externals, uninstalling non-essential software, etc.. you will not able to install PS and AE. Please ensure your computer meets or exceeds the minimum system requirements to run Creative Cloud + OS + all other apps you use. Check each one.  Keep in mind, that these are only bas...

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Adobe Community Professional ,
Jul 03, 2021 Jul 03, 2021

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Well, how much space is actually available on your drive?

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Adobe Community Professional ,
Jul 03, 2021 Jul 03, 2021

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Hi @Epic5C49,

Your primary drive needs plenty of empty space to download and extract files.  Evidently, you don't have enough empty space on your primary (C ) drive.  Until you free up some space by moving work files to externals, uninstalling non-essential software, etc.. you will not able to install PS and AE.

 

Please ensure your computer meets or exceeds the minimum system requirements to run Creative Cloud + OS + all other apps you use. Check each one.  Keep in mind, that these are only baseline requirements.  Depending on your project size and workflow, you may need considerably more than this for scratch disk and processing.
- https://helpx.adobe.com/creative-cloud/system-requirements.html
- https://helpx.adobe.com/photoshop/system-requirements.html
- https://helpx.adobe.com/photoshop/kb/photoshop-cc-gpu-card-faq.html

- https://helpx.adobe.com/after-effects/system-requirements.html

Hope that helps.

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Jul 03, 2021 Jul 03, 2021

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Thank you! Ive been at this for weeks I was just a bit to slow to see that.

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