Cant install or update Adobe Xd

New Here ,
May 03, 2019 May 03, 2019

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Hi,

When i try to install or update Adobe Xd, im getting this error: (And yes, i tried everthing in here: Error code 191 when installing XD on Windows )

Could anyone help me please?

Exit Code: 191

-------------------------------------- Summary --------------------------------------

- 2 fatal error(s), 2 error(s), 0 warnings(s)

FATAL: Error (Code = 191) executing in command 'AddUWPAppxCommand' for package: 'UWPAssets', version:18.2.12.2

FATAL: Error occurred in install of package (Name: UWPAssets Version: 18.2.12.2). Error code: '191'

ERROR: hdhelper exe at C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\HDBox\HDHelper.exe failed to install UWP app with xml

Adobe.CC.XD

C:\adobeTemp\ETR26C6.tmp\1\SparklerApp\SparklerApp.appx

18.2.12.2

x64

CN=Adobe Systems Incorporated, OU=Adobe Systems, O=Adobe Systems Incorporated, L=San Jose, S=California, C=US, SERIALNUMBER=2748129, OID.2.5.4.15=Private Organization, OID.1.3.6.1.4.1.311.60.2.1.2=Delaware, OID.1.3.6.1.4.1.311.60.2.1.3=US

adbxd:

Microsoft.VCLibs.140.00

14.0.25426.0

x64

CN=Microsoft Corporation, O=Microsoft Corporation, L=Redmond, S=Washington, C=US

C:\adobeTemp\ETR26C6.tmp\1\SparklerApp\Dependencies\x64\Microsoft.VCLibs.x64.14.00.appx

Microsoft.VCLibs.Desktop.140.00

14.0.25426.0

x64

CN=Microsoft Corporation, O=Microsoft Corporation, L=Redmond, S=Washington, C=US

C:\adobeTemp\ETR26C6.tmp\1\SparklerApp\Dependencies\x64\Microsoft.VCLibs.x64.14.00.Desktop.appx

false

with error code 1

ERROR: Failed to install UWP Appx Package

-------------------------------------------------------------------------------------

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Adobe Employee , May 03, 2019 May 03, 2019
Kayahankahriman and Komurojun, I am sorry you are both facing Error 191 while installing Adobe XD.  This error often occurs if the computer has any restricted access to installing Univeral Windows Platform applications.  Have you both been able to install updates and applications through the Microsoft Store as was discussed in Error code 191 when installing XD on Windows ?

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Adobe Employee ,
May 03, 2019 May 03, 2019

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Moving the discussion to Creative Cloud Download & Install​ forum.

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New Here ,
May 03, 2019 May 03, 2019

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Hi,

I am also very troubled with the same error content.

In my case, I was able to install without problem until version 17.

It can not be installed from version 18

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Adobe Employee ,
May 03, 2019 May 03, 2019

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Kayahankahriman and Komurojun, I am sorry you are both facing Error 191 while installing Adobe XD.  This error often occurs if the computer has any restricted access to installing Univeral Windows Platform applications.  Have you both been able to install updates and applications through the Microsoft Store as was discussed in Error code 191 when installing XD on Windows ?

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New Here ,
May 03, 2019 May 03, 2019

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I was able to successfully install XD when I set the offline permissions on the Microsoft Store

Thank you for your tips.

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