cant run Adobe Creative Cloud Cleaner Tool

New Here ,
Jun 14, 2020 Jun 14, 2020

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Get messsage when tryng to use cleaner tool

 

Couldn't unistall Creative Cloud for desktop. You still have creative cloud applications installed on your computer that require it.

 

Not sure how to proceed

thanks

 

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correct answers 1 Correct Answer

Adobe Community Professional , Jun 14, 2020 Jun 14, 2020
1. Open CC Desktop App.2. Click on your Avatar (top right image).3. Sign-out of Creative Cloud.4. Close all apps.5. Restart your computer.Can you run the CC Cleaner Tool now?  

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Adobe Community Professional ,
Jun 14, 2020 Jun 14, 2020

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1. Open CC Desktop App.
2. Click on your Avatar (top right image).
3. Sign-out of Creative Cloud.
4. Close all apps.
5. Restart your computer.
Can you run the CC Cleaner Tool now?

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Jun 20, 2020 Jun 20, 2020

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Thanks

 

yes

 

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