Cant Update Creative Cloud, Somebody Please Help.

New Here ,
Sep 20, 2020 Sep 20, 2020

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I just bought photoshot subscription and was having trouble downloading and installing i kept getting stuck at 13%. I talked with someone from supprt and they ended up loggin me in with an old adobe account but now the creative cloud updater is staying stuck at 28%.....HELP i need this to start my clothing line 😞

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Creative Cloud, Installation

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Adobe Community Professional , Sep 21, 2020 Sep 21, 2020
first try, resetting the cc app: To reset the Creative Cloud desktop app, make sure it's in the foreground, then press: Win: Ctrl + Alt + R Mac: Cmd + Opt + R if that fails, do a clean cc install: uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html restart your computer (don't skip this) reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud...

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Adobe Community Professional ,
Sep 21, 2020 Sep 21, 2020

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first try, resetting the cc app: To reset the Creative Cloud desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, do a clean cc install:

uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
restart your computer (don't skip this)
reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.
if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)
use the desktop app to install your cc programs/trials

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