Highlighted

Cant verify email when download adobe creative cloud. Stuck on verify your email screen

New Here ,
Aug 03, 2017

Copy link to clipboard

Copied

I currently have no way to acess that email/account so there is no way for me to verify it, but there i also no log out button so idk

Hi Beep,

As you mentioned that you are stuck on verifying your email, please see:

Stuck at verify email address on creative cloud on mac anyone help?

Hope this helps.

Feel free to get back to us for any other details.

Regards

Kanika

Topics

Creative Cloud

Views

2.3K

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Cant verify email when download adobe creative cloud. Stuck on verify your email screen

New Here ,
Aug 03, 2017

Copy link to clipboard

Copied

I currently have no way to acess that email/account so there is no way for me to verify it, but there i also no log out button so idk

Hi Beep,

As you mentioned that you are stuck on verifying your email, please see:

Stuck at verify email address on creative cloud on mac anyone help?

Hope this helps.

Feel free to get back to us for any other details.

Regards

Kanika

Topics

Creative Cloud

Views

2.3K

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Employee ,
Aug 03, 2017

Copy link to clipboard

Copied

Hi Beep,

As you mentioned that you are stuck on verifying your email, please see:

Stuck at verify email address on creative cloud on mac anyone help?

Hope this helps.

Feel free to get back to us for any other details.

Regards

Kanika

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
New Here ,
May 18, 2018

Copy link to clipboard

Copied

i have the same problem but on  windows

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Community Beginner ,
Aug 07, 2018

Copy link to clipboard

Copied

Below is the process for Windows 7, 8, 8.1, or 10. It is similar to that described for MACs

1) End all Adobe processes

    a) Run Task Manager as Administrator (Enter Task Manager in Search, right click Task Manager, click Run as Admin)

    b) Click Processes tab

    c) In the Name list, find each Adobe process

    d) Right click

    e) Select End Task on every Adobe process in the list, one at a time

2) From Windows Explorer / File Explorer go to C:\Users\user name\AppData\local\Adobe

3) Delete OOBE folder and AAM Updater folder

4) Start Creative Cloud and Login

This process worked for me. I hope this helps others.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
New Here ,
Feb 26, 2020

Copy link to clipboard

Copied

how about mac?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
New Here ,
Feb 29, 2020

Copy link to clipboard

Copied

Go to activity monitor and force quit all adobe apps, then go to your osx disk, OSX -> Users ->YourUserName -> Library(it is hidden by default, press CMD+Shift+.) -> Adobe, then delete the OOBE and AAMUpdater folders. Relaunch and should be good to go. Just worked for me. Hopes this helps.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Most Valuable Participant ,
Feb 26, 2020

Copy link to clipboard

Copied

Warning, scammers may contact you privately pretending to be Adobe staff. Adobe will never send you a private message asking you to email an account that isn't @adobe.com, or use Skype. Adobe never ask you for their password. These scammers want your Adobe info, credit cards, your money and control of your computer, please take care.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...