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Cant verify my account because of sms confirmation :(

New Here ,
Feb 14, 2020

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Can't verify my account (REMOVED) because of 2 step verification - it falls on SMS-sending thru CC app... Adobe bot is sending SMS but it never arrives to my phone. Literally NEVER. It blocks on some way and i have no idea where!  My Cell Operator (Megafon-Russia/Moscow) says they doesnt block nothing. 

I also can't get into my account on Adobe-ID page-to-enter either, because it also requires SMS verification.

Why cannot I verify my account thru e-mail? Why did you vanish this option?

I already had open(maybe?) question, it's case - ADB-10986970-D6V2

 

[personal information removed for your protection]
[This is a public forum, not Adobe support, please do not post personal information]

Also - beware of answering anyone who sends you a private message
https://community.adobe.com/t5/community-help/avoid-phishing-3-easy-ways-to-identify-adobe-staff/td-...

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Cant verify my account because of sms confirmation :(

New Here ,
Feb 14, 2020

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Can't verify my account (REMOVED) because of 2 step verification - it falls on SMS-sending thru CC app... Adobe bot is sending SMS but it never arrives to my phone. Literally NEVER. It blocks on some way and i have no idea where!  My Cell Operator (Megafon-Russia/Moscow) says they doesnt block nothing. 

I also can't get into my account on Adobe-ID page-to-enter either, because it also requires SMS verification.

Why cannot I verify my account thru e-mail? Why did you vanish this option?

I already had open(maybe?) question, it's case - ADB-10986970-D6V2

 

[personal information removed for your protection]
[This is a public forum, not Adobe support, please do not post personal information]

Also - beware of answering anyone who sends you a private message
https://community.adobe.com/t5/community-help/avoid-phishing-3-easy-ways-to-identify-adobe-staff/td-...

TOPICS
Activation

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79

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Feb 14, 2020 0
Most Valuable Participant ,
Feb 14, 2020

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This is a public forum, not the link to Adobe support
-other users here can't help with an account problem
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI

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