This is a public forum, not the link to Adobe support -other users here can't help with an account problem Be sure to remain signed in with your Adobe ID before accessing the link below -you must also allow 'cookies' in your web browser for this to work https://helpx.adobe.com/contact/support.html -click the chat icon at the bottom right of the page to open a chat session -the chat icon looks like '3 dots inside a circle' at the lower right -type AGENT into the chat window to connect directly to a person rather than the AI
Use a different browser that accepts cookies and does not have script blockers. Please log-in to your account below. Verify plan status and payment details. Also validate e-mail if required. https://account.adobe.com/plans
If you still need help, scroll down to Support on the same page and click on Contact Adobe. Type AGENT in the chat box followed by enter key and wait for a human.
================ NOTE: The pandemic is effecting all sectors. There are fewer available support agents and wait times may be longer than normal.