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Cant verify subscription status

New Here ,
Apr 05, 2020

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As the title states above. I get this message. Adobe, I pay for the subscripotion. If I cant have it, then refund my money and I will go elswhere.

 

This is ridculous!

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Cant verify subscription status

New Here ,
Apr 05, 2020

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As the title states above. I get this message. Adobe, I pay for the subscripotion. If I cant have it, then refund my money and I will go elswhere.

 

This is ridculous!

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Apr 05, 2020 0
New Here ,
Apr 05, 2020

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This is on a Mac trying to access Photoshop

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Apr 05, 2020 0
Most Valuable Participant ,
Apr 05, 2020

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This is a public forum, not the link to Adobe support
-other users here can't help with an account problem
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI

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Apr 05, 2020 0
Adobe Community Professional ,
Apr 05, 2020

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Use a different browser that accepts cookies and does not have script blockers.  Please log-in to your account below.  Verify plan status and payment details.  Also validate e-mail if required.
https://account.adobe.com/plans

If you still need help, scroll down to Support on the same page and click on Contact Adobe. Type AGENT in the chat box followed by enter key and wait for a human.

================
NOTE: The pandemic is effecting all sectors. There are fewer available support agents and wait times may be longer than normal.

 

Nancy O'Shea, ACP
Alt-Web.com

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Apr 05, 2020 2