Catalina caused me issues

New Here ,
Aug 26, 2020 Aug 26, 2020

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I have installed MAC OS Catalina lately and after instalation I have lost the connection to my creative cloud server. I have conected adobe several times to know the reason and they told me that I need to speak to someone from the creative cloud team support. I am located in Amsterdam and they don't have a contact number here. May someone connect me with someone who can help. Please advice 

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Cloud storage web assets, Collaboration

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correct answers 1 Correct Answer

New Here , Aug 26, 2020 Aug 26, 2020
Thank you for your reply. The problem is solved already. Cheers ! [Email signature removed by moderator.]

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Adobe Community Professional ,
Aug 26, 2020 Aug 26, 2020

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Please log-in to your account below to ensure your plan is active and payment details are current.
https://account.adobe.com/plans

If you still need help, scroll down to Contact Adobe on the same page.

Click the chat icon

Chat iconChat icon

Type AGENT followed by enter key.

 

LOG-OUT/LOG-IN:

1. Open CC Desktop App.
2. Click the gear icon > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar (top right image).
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Aug 26, 2020 Aug 26, 2020

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Thank you for your reply.
The problem is solved already.

Cheers !
[Email signature removed by moderator.]


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