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CC App down`t show the last updates

Community Beginner ,
Jun 23, 2020

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Hi,

I have the problem that I don't get the newest updates displayed in the CC App.
I have reinstalled the CC App but without any changes.
What can I do now to get the updates?

 

And the **** Adobe has complete blocked all support requests through a chat with a bot and a not respondig phonesupport. What are about the good old email-support?

Community Beginner
Correct answer by J_F_S | Community Beginner

Hi,
I had to deinstall all aplications and reinstall.
This was a real mess of work. I hope that will fix it for the next updates.

Cheers

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CC App down`t show the last updates

Community Beginner ,
Jun 23, 2020

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Hi,

I have the problem that I don't get the newest updates displayed in the CC App.
I have reinstalled the CC App but without any changes.
What can I do now to get the updates?

 

And the **** Adobe has complete blocked all support requests through a chat with a bot and a not respondig phonesupport. What are about the good old email-support?

Community Beginner
Correct answer by J_F_S | Community Beginner

Hi,
I had to deinstall all aplications and reinstall.
This was a real mess of work. I hope that will fix it for the next updates.

Cheers

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Jun 23, 2020 0
Adobe Employee ,
Jun 23, 2020

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J_F_S I am very sorry, but your inability to contact our chat support team is related to your inability to assign updates.  If you own and manage the computer and network that you are installing the software on, then please make sure that the computer has access to the servers and ports listed in https://helpx.adobe.com/enterprise/kb/network-endpoints.html.

 

If you would like direct assistance, then please use a different web browser, smartphone, or tablet to begin a chat session at https://helpx.adobe.com/contact.html.

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Jun 23, 2020 0
Community Beginner ,
Jun 25, 2020

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Hello Jeff_A_Wright ,

thanks for your reply and I want to apologize my angrily post.

 

I have installed Little Snitch, a software firewall on OS X, but I have diabled it and my router NAT have no relevant entries.
Today I got a information about new functions in the cloud software for cloud-documents. So a update must be installed today but all the Adobesoftware like Photoshop or Indesign will not be updated.
If I activate Little Snitch again and show on the tracemoinitor when I start to search through new updates from the Creative Cloud Desktop App, I see the connections to England an the the US-States. So what can the problem else?

Cheers

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Jun 25, 2020 0
Adobe Employee ,
Jun 25, 2020

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No problem, J_F_S, it is a challenging time for all of us right now.  As things are reopening, I try to remind myself to act like the customer I would want to interact with, but it can be tough.

 

If you are not encountering a network error, then please complete the six solutions listed in https://helpx.adobe.com/creative-cloud/kb/creative-cloud-application-recognizing-available.html.  Your original post indicated that you already applied these steps, but solution three through 5 may have been unsuccessful if not implemented as directed.  For step five, people will often skip it, or rename the incorrect OOBE folder.  This can lead to solution six being unsuccessful.  If you have any questions on any of the six steps, then please update this public forum discussion.

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Jun 25, 2020 0
Community Beginner ,
Jul 02, 2020

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Hi,
I had to deinstall all aplications and reinstall.
This was a real mess of work. I hope that will fix it for the next updates.

Cheers

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Jul 02, 2020 0
Adobe Employee ,
Jul 06, 2020

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I am sorry to hear that you had to go to those steps, J_F_S.  

 

I am very happy to hear though that the applications are working for the moment!

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Jul 06, 2020 0