CC brokn after instaling Visual Studio C++

New Here ,
May 31, 2021 May 31, 2021

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Hello,

Creative Clound alerted me that it cant open some dll files, so I have flowed all steps provided in this article https://helpx.adobe.com/creative-cloud/kb/creative-cloud-app-doesnt-open.html

 

And right now I want to istall it again, but the installer keeps speanning and nothing is heppening.

I know that there was a simillar issue here https://community.adobe.com/t5/download-install/creative-cloud-desktop-app-keeps-spinning/td-p/11597... and support managed to fix it.

 

Please help

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Adobe Community Professional ,
May 31, 2021 May 31, 2021

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first, reset the cc app:

to reset the cc desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails go ahead and uninstall/reinstall per the above link

if that fails, do a clean cc install following each applicable step:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
check for, and if available, update your os
repair all ms visual c++ versions that can be repaired.
update your ms visual c++, if it can be updated
restart your computer (don't skip this)
reinstall the cc desktop app, https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud
if you're unable to install the cc desktop app at this stage, use the link at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html
use the desktop app to install your cc programs/trials

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New Here ,
Jun 08, 2021 Jun 08, 2021

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I've run all the steps but unfortunatlly have problems.

Here is what pops up when i want to run CC

Screenshot_1.png

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Adobe Community Professional ,
Jun 08, 2021 Jun 08, 2021

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that's an ms vis c++ error. again, 

 

repair all ms visual c++ versions that can be repaired.
update your ms visual c++, if it can be updated

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New Here ,
Jun 08, 2021 Jun 08, 2021

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The problem started to heppen when i've istalled ms visul c++.

 

Now I've run updat and rapair, restarted my computer, and still the same problem.

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Adobe Community Professional ,
Jun 08, 2021 Jun 08, 2021

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using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html

click contact us (= cryptic icon in the lower right)

kglad_0-1623179657727.png

in the chat field, type AGENT
be patient, it can take quite a while to reach a human

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