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PLEASE can someone assist? I thought I had fixed my CC issues after losing ALL my apps. Here is the original thread: CC Desktop App hanging - Lost All my CC Apps
And here is now what I am having to endure....
Well, after fixing last night after almost 3 days wasted of searching and trying EVERY suggestion, seems I spoke too soon . . . . 😕
Booted Mac up this morning
Fired-up illustrator to continue working on project.. worked on it for 20mins had to go out..
Came back and noticed CC icon in top Mac bar was GREY
Clicked on it and it said it 'Needed Creative Cloud Desktop to continue' 😮
Clicked "REPAIR"
Now it is attempoting to d-load CC Desktop again and its taking forever . . .
Why? Why am I having these problems?? I was 100% positive I had fixed the issue only to be back at square 1 and now, I do not even know (until this d-load has finished) if I am synced to my files, libraries anymore or even if I have access to the Apps - Again!
My client is SCREAMING for the arwork and designs I am working on and I guaranteed them last night I had fixed the issue. If anyone at Adobe knows how to fix this could they please tell me how? I don't want to be faced with no CC Desktop every time I start the Mac..
I tried to save the file I was working on in ai and it said couldn't save due to an unknown error?
I'm a pretty calm sort of chap, but I am losing my patience now . .
And PLEASE Adobe, do not simply ask me to run CC Cleaner and then download it again. I have explained fully in my original post (linked above for anyone to read over, please) and it covers practically EVERY solution and ALL my problems in detail, with only one standard reply from Adobe. I thought I had fixed by Safe Mode install, I was back working last night - Today, it is back to how it was before I even began.
I cannot put into words how frustrating this is for me and I am getting aggro now from client because I cannot do my work, that is simply not good enough in my humble opinion. I have beenan Adobe customer since illustrator '88 and I have been a fully paid-up CC 'All Apps' member for years so please - could I have some sort of helpful input?
Sincerely,
Beej
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The Adobe installer for CC Desktop is stuck at '36% complete'
Activity Monitor is showing 2 instances of CC installer running but one is in RED and says (Not Responding)
Please instruct me on what to do next . . .
Do I have to force-quit ALL running Adobe items in Activity Monitor; Re-Boot in Safe Mode and install from there?
I managed to fix this last night and installed several Apps including illustrator and Photoshop . . will they still be there?
Is this issue with Desktop App only and NOT with illustrator or any other App?
Will the Apps installed still run correctly if I do not 'fix' this issue?
I am now DESPERATE for some assistance - from Anyone . . . . .
Beej
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In my eyes your problem is simple.
You have a Major problem with your computer.
Adobe apps don't just disappear, get uninstalled, don't become inactive in anyway once they are installed.
Actually No program does unless you have some type of hardware fault or a virus and or malware on you system.
Also permissions don't change all by themselves. Once set they stay that way unless the User, or something else, Virus/Malware, changes them. Yes it has been know for Apple and the install of updates or upgrades to OS X to Reset permissions the user has set but not Willy Nilly without doing either an update or upgrade to OS X.
Once Data is written to a hard drive, Rotating or Solid State, it doesn't go away all by itself. It also doesn't change in any way all by itself.
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Quite frankly, I find your response to my request for assistance incredibly unhelpful and rather blunt? I am not sure how I deserved that tbh?
'But with Mac the only place that I know where Application can be installed to, and work properly, is the Applications folder on the ROOT of the Macintosh HD. I figured any Mac user would know that.'
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Normally Customer Support recommends this sequence:
1. Uninstall all Adobe apps using standard OS procedures.
2. Download & run the CC Cleaner Tool, remove all apps.
3. Reboot your computer (don't skip this step).
4. Start again from the top by reinstalling the Creative Cloud and your tools.
If that doesn't work for you, then another option would be to request/use the new 2020 direct download links instead, which don't use the Creative Cloud Desktop app at all. With those, you can download standalone installers which are industry-standard .exe/.dmg files.
In fact, the CC Desktop app itself is even available as an offline installer too, if that helps.