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Hey everyone,
I got a brand-new laptop today and wanted to install my Adobe programs, but the desktop app won't load. At first I was told to update the Windows C Runtime thingie, which I did.
I've already tried everything that's listed here https://helpx.adobe.com/creative-cloud/kb/creative-cloud-app-doesnt-open.html
If I uninstall the app one more time, I'll have wasted a total of two hours installing and uninstalling the da*n desktop app. Please help a creator out!
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What are the complete computer specs, including hard drives (how many, what kind, what is on each, what capacity, and how full)?
If NVIDIA graphics, make sure to use the latest Studio Driver from NVIDIA (NOT the Game Driver).
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Hi Peru Bob, for some reason I can't reply to anything on my own thread: https://community.adobe.com/t5/download-install/cc-desktop-app-won-t-load/m-p/12151262
I'm expecting a Dell XPS 15 with i7-10, 32GB RAM, same display and NVIDIA specs to come in and compare which one's better for a flawless workflow (lots of Lightroom, Photoshop and Premiere use). But I guess it's not a HP-specific problem.
I've updated the driver you mentioned, but the problem wasn't fixed.
Regards
Kat
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This thread can be closed, the problem was solved.
I executed an SFC /scannow and also used the Windows .NET framework repair tool. Dunno which of these helped tbh