CC Desktop - No internet connection

Explorer ,
Nov 14, 2020 Nov 14, 2020

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My Win 10 desktop suffers from the MS bug that thinks there is no internet connection when there really is one.  Now Adobe thinks I don't have one either when I really have one.  Pinging www.adobe.com from a terminal window is no problem.  Going to any Adobe site in a browser is no problem.

 

Is  Adobe using some MS service instead of just pinging one of their servers to test for internet connection?  Is there any resolution for this until MS ever fixes this bug?

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Creative Cloud, Installation

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Adobe Community Professional ,
Nov 14, 2020 Nov 14, 2020

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confirm that you can connect to the secure adobe servers by reading, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

 

do you see both logos?

 

if you can and still see a connection error, white list the adobe network endpoints, https://helpx.adobe.com/enterprise/kb/network-endpoints.html

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Explorer ,
Nov 14, 2020 Nov 14, 2020

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Yes I see both logos.

 

Where would I whitelist those Adobe servers?  In over 2 decades of using Adobe products have I ever had to whitelist an Adobe server.

 

In any case I resolved the problem by restoring to an earlier version of Win 10 from a System Image backup.   This seems to be be pretty closely related to the MS "no internet connection when you really have one" bug.

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