CC Installer fails - flagged as virus

New Here ,
Aug 29, 2016 Aug 29, 2016

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I've been running into an issue where the CreativeCloudSet-Up.exe is failing about halfway through due to "CoreSyncCustomHook.exe" being flagged as a trojan horse "Kryptic.FFEP" and getting pulled into quarantine.

This is on Windows 10,  system is fully updated and the problem can be reproduced with any of the other Win 10 hardware I have here.  Installation is being run under an administrative account.

Any ideas? 

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Adobe Employee , Sep 01, 2016 Sep 01, 2016
I think it might be specific Fortinet. This is the first report of this I've heard. Thanks for posting about it. I'll let our engineering dept know.

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Adobe Community Professional ,
Aug 29, 2016 Aug 29, 2016

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suspend your av during installation.

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New Here ,
Aug 29, 2016 Aug 29, 2016

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That's not an option, nor is it a good idea when it's flagging something as a possible trojan.

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New Here ,
Aug 29, 2016 Aug 29, 2016

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I'm getting the same thing.  Our Fortigate firewall is blocking the install files download as it detects W32/Kryptik.FFEP in the coresyncextension.zip file.

We are not going to disable the virus protection without verifying that there is definitely NOT a trojan.

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New Here ,
Aug 29, 2016 Aug 29, 2016

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I should have mentioned above that the AV in question is Fortinet in my case too.  Wonder if it's specific to them.

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Adobe Employee ,
Sep 01, 2016 Sep 01, 2016

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I think it might be specific Fortinet. This is the first report of this I've heard. Thanks for posting about it. I'll let our engineering dept know.

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New Here ,
Aug 23, 2017 Aug 23, 2017

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i run avg and my set up file is flagged with AVG too.it says its a  Win/HERI virus that can multiply and infect other files and hijack my personal info. If these files are safe why does that happen? i dont feel comfortable turning of the protection

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Adobe Community Professional ,
Aug 23, 2017 Aug 23, 2017

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i use avg with win 10 on 2 computers and haven't seen anything flagged even after a deep scan of a home computer last pm.

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New Here ,
Nov 11, 2020 Nov 11, 2020

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To mee apered in mcafee

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