CC keeps loading endlessly

New Here ,
Dec 25, 2020

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The app launches, but doesnt load. It keeps stuck in the black loading screen with the loading ring running.

I tried all the steps suggested for this kind of problem.

Restaarting the app. Reinstalling it. Deleting the OOBE archives. Cleaning the register before reinstalling.

Changing the internet conection. Disabling all the computer protections and firewalls. Im on the trial period so its important to solve this quick. Dont know what else to do. Ill be very thankful for any suggestions

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Creative Cloud, Installation, New user

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CC keeps loading endlessly

New Here ,
Dec 25, 2020

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The app launches, but doesnt load. It keeps stuck in the black loading screen with the loading ring running.

I tried all the steps suggested for this kind of problem.

Restaarting the app. Reinstalling it. Deleting the OOBE archives. Cleaning the register before reinstalling.

Changing the internet conection. Disabling all the computer protections and firewalls. Im on the trial period so its important to solve this quick. Dont know what else to do. Ill be very thankful for any suggestions

TOPICS
Creative Cloud, Installation, New user

Views

28

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Dec 25, 2020 0
New Here ,
Dec 25, 2020

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white loading screen*

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Dec 25, 2020 0
Adobe Employee ,
Dec 28, 2020

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Dahia, do you still need help? It looks like you canceled your membership.

 

To use an individual Creative Cloud membership the computer must have access to the servers and ports listed in https://helpx.adobe.com/enterprise/kb/network-endpoints.html.  A lack of access is the most likely cause of the behavior you encountered.

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Dec 28, 2020 0