CC-Press update,only response is “waiting....” Why?

[Larry_P]

The cc apps Lightroom and Premier both show UPDATE but when I press either (or both using “update all”) the only response is the up button ch to “Waitin....”. I‘ve hunted for solutions everywhere but with no success.

[kglad]

restart your computer and retry.

[Larry_P]

Serious?  I have done all the logical things. Trust me, posting a question on here is a last resort.  I have been trying to do these updates for several days - maybe more than a week.  I just want it to work.  I would think that somebody, somewhere has an answer.

[kglad · Accepted solution]

confirm that you can connect to the secure adobe servers.

for help with that and other common secure adobe.com connection problems read, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

if you see both logos, using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

or contact the Adobe Twitter team at @AdobeCare

[Larry_P]

Ok thanks.  I had already check the one logo and yes could see it. I will check the other then do as you suggested.  Thanks! I will let you know what happens.