CC shows Upgrade Plans even after owning license

New Here ,
Jun 17, 2021 Jun 17, 2021

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Hi,

 

I have an enterprise adobe creative suite license but I still see the status of the apps like Photoshop and Illustrator to be a trial version and XD denotes as the Starter plan which asks for an upgrade. I was facing this issue even in my previous organisation. Could you please help me with it?

 

Screenshot 2021-06-17 at 12.36.30 PM.png

Thanks,

Hina Ahuja

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Creative Cloud

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Adobe Community Professional ,
Jun 17, 2021 Jun 17, 2021

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New Here ,
Jun 17, 2021 Jun 17, 2021

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I am sorry but these do not help my case. Could you please help me with some customer support call?

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Adobe Community Professional ,
Jun 17, 2021 Jun 17, 2021

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You may contact Adobe Customer Support :

 

https://helpx.adobe.com/contact.html

Click on Chat icon at bottom right corner.

 

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