CC Temporary License

[dano69]

Hi all,

I work at a college, where I had a discounted annual CC plan, which has recently expired (the college no longer offered the plan).

Now the college has announced that we can have access to a temporary free license to CC ending on May 31, 2020. I did the registration for this which seemed to work fine. However, when I look in "My Plans" I don't see the temporary free plan. When I open my CC apps, I get a prompt that tells me to upgrade my payment info. Has anyone else run into this problem? Many thanks.

[John T Smith]

Adobe is providing "free" access to its Creative Cloud apps only if you are in education as a teacher or student. For institutions that give students access to Creative Cloud apps through on-campus computer labs, Adobe is enabling those students to work remotely for 60 days through a temporary "at home" access. This has to be set up through the school.

https://theblog.adobe.com/adobe-enables-distance-learning-globally-schools-impacted-covid-19/
-also read https://helpx.adobe.com/enterprise/kb/covid-19-education-labs.html

[Nancy OShea · Accepted solution]

I'm not aware of any free plans for college staff. 

Did your IT department give you a new Creative Cloud ID and password?

1. Open CC Desktop App.
2. Click the gear icon > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar (top right image).
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with the ID and password your IT department told you to use.

[dano69]

Thanks for your replies. I am faculty, and I received instructions from IT to log in with my college credentials. I will try your instructions above and report back.

Update: logging out of CC and restarting did the trick. I now have access to CC. Thank you!