CC uninstalling it self along with every app I have installed

Community Beginner ,
Oct 10, 2020 Oct 10, 2020

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This has been a consistent issue everytime I reboot my computer. CC uninstalls itself, and with it every app I have installed on it. This is very infuriating whenever I want to go and edit a video. 

I've checked countless threads having the same problem and tried all the solutions listed in them. Uninstall CC and using the clean up tool seemed to work until I rebooted my computer and now suddenly my control panel says I have 5 instances of Premiere Pro already installed when I can perfectly assure you that is not the case. I do not understand why this is happening and why this is continuing to happen despite my best efforts to combat it.

I'd rather not go and install some different video editing software as I have become quite familiar with Preimere Pro and I have had issues with cancelling my subsciption several times.

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Creative Cloud, Installation

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LEGEND ,
Oct 10, 2020 Oct 10, 2020

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You have a Computer problem. Either hardware or some kind of software problem, Virus, Malware.

 

No program automatically uninstalls itself at the time of starting the computer and or rebooting the computer.

 

It is not any Adobe software that is doing this.

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Community Beginner ,
Oct 17, 2020 Oct 17, 2020

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Any idea what it could be? Adobe is the only software that gets uninstalled upon relaunching my computer.

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Adobe Community Professional ,
Oct 17, 2020 Oct 17, 2020

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Not without more information. Which operating system are you running?

 

You say you've checked countless threads wih the same issue. Can you provide links to a couple so we can get a better idea of the symptoms you're describing?

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Community Beginner ,
Oct 18, 2020 Oct 18, 2020

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The ones I've checked all said to uncheck the option which automatically updates Creative Cloud. Which I have. I have see no other solutions other then that one.

 

As for my operating system I am running Windows 10

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Adobe Community Professional ,
Oct 18, 2020 Oct 18, 2020

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>>>to uncheck the option which automatically updates Creative Cloud.

 

That refers to preventing Creative Cloud from automatically installing updates.

 

You've described different symptoms i.e. Creative Cloud uninstalling itself when you reboot. Is that related to disabling automatic updates?

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New Here ,
Oct 18, 2020 Oct 18, 2020

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I have the same problem. I'm a bit doubtful there's a virus issue given the security provided by the company provided laptop. I'm unsure how to further progress with this issue. I'm using windows 10 as well.

 

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LEGEND ,
Oct 19, 2020 Oct 19, 2020

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May Be the company that supplied your notebook also included a program, a utility, to Uninstall any Non Company supplied and approved software?

 

Untill you actually search your hard drive for the .EXE files that start the program you think are being uninstalled you don't know if they have really been uninstalled.

 

2020-10-19 06_10_41-D__Program Files_Adobe_Adobe Lightroom Classic.png

 

 

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LEGEND ,
Oct 19, 2020 Oct 19, 2020

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That sounds very inconvenient. Actually uninstalling would take quite a long time - many minutes, probably with many messages. Is this what you see? Or is it "just gone"?

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New Here ,
Oct 19, 2020 Oct 19, 2020

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it just disappears from the "installed" CC app list. there are even times that I open my laptop and it's still installed, but within that same session, it disappears and I have to re-install. 

 

It's super inconvenient, and internet connection isn't the fastest where I'm from. 

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LEGEND ,
Oct 19, 2020 Oct 19, 2020

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Hmm, may not be exactly the same problem. WHAT disappears from the CC app list? You mean the CC app continues to run, but the app list is now missing something?

 

When they have disappeared, are the "missing" apps still in the Start menu (Windows)/Application folder (Mac)?

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New Here ,
Oct 19, 2020 Oct 19, 2020

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you have a computer problem so be careful. 

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