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CC will not update to the most current version. Is my OS to old?

New Here ,
Jan 01, 2014

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I'm was attempting to setup an AE render farm on 2 machines running OSX 10.7.5. Each machine has hit the wall of being able to update the OS anymore. The version of AE render engine is 12.1. My newer machine is running Mavericks and has the most resent version of AE (12.2) installed. After I figured that out it was easy to understand why my render farm wasn't working.

Are my 2 Apple machines just too old?

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CC will not update to the most current version. Is my OS to old?

New Here ,
Jan 01, 2014

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I'm was attempting to setup an AE render farm on 2 machines running OSX 10.7.5. Each machine has hit the wall of being able to update the OS anymore. The version of AE render engine is 12.1. My newer machine is running Mavericks and has the most resent version of AE (12.2) installed. After I figured that out it was easy to understand why my render farm wasn't working.

Are my 2 Apple machines just too old?

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Jan 01, 2014

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You need to give us a lot more information if we are going to be able to help you.

What, exactly, are you doing to update your software? What, exactly, happens when you do this?

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New Here ,
Jan 01, 2014

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Sorry. I'm updating Adobe CC through the Creative Cloud updater. What happens is it only downloads the 12.1 version of AE. After that it says all programs are up to date.

Please let me know what other information you may need.

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Jan 01, 2014

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Is this on a computer on which Creative Cloud software is activated, or are you running in trial mode?

You can always use the manual updater if the Creative Cloud desktop application isn't updating your software correctly:

http://blogs.adobe.com/aftereffects/2013/12/after-effects-cc-12-2-december-2013-update.html

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New Here ,
Jan 01, 2014

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Thanks.

I've been spoiled by Creative Cloud. I forgot about the manual updater.

Thanks for the helpful advice.

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New Here ,
Jan 02, 2014

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Hello Todd. Thanks for all your help.

I tried the manual updater and that failed as well.

Here is the error I get -

Update Failed

Updates could not be applied

This patch is not applicable for you. Please check for updates from the Help menu in you product to see a list of latest updates available.

Also you asked before if I am running in trial mode. I don't believe so, I have a membership to Creative Cloud.

I also checked the specs on each computer and they meet the recommended specifications.

Do you know of anything else that would be causing this failure to update problem?

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Jan 03, 2014

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> Also you asked before if I am running in trial mode. I don't believe so, I have a membership to Creative Cloud.

It's not a question of whether you have a membership; it's a question of whether you've activated the software by signing in on each of those computers. If you haven't activated the software, it's in trial mode. If it's in trial mode, it may not receive the same updates (which is a bug that I'm trying to get fixed).

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