Highlighted

Change account country

Community Beginner ,
Oct 11, 2017

Copy link to clipboard

Copied

I moved to a different country (from Argentina to Canada) and need to change the country in my account. How do I do that? I find no options anywhere to do so in my account, profile or anywhere. Thanks.

Adobe Community Professional
Correct answer by kglad | Adobe Community Professional

using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

TOPICS
Creative Cloud

Views

1.7K

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Change account country

Community Beginner ,
Oct 11, 2017

Copy link to clipboard

Copied

I moved to a different country (from Argentina to Canada) and need to change the country in my account. How do I do that? I find no options anywhere to do so in my account, profile or anywhere. Thanks.

Adobe Community Professional
Correct answer by kglad | Adobe Community Professional

using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

TOPICS
Creative Cloud

Views

1.7K

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Oct 11, 2017 0
Adobe Community Professional ,
Oct 11, 2017

Copy link to clipboard

Copied

The country associated with your adobe id must match the store you purchase from and must match the payment address.

change country associated with adobe id - https://helpx.adobe.com/x-productkb/policy-pricing/change-country-associated-with-adobe-id.html

change currency - https://forums.adobe.com/thread/1999694

change store - http://www.adobe.com/store_selector/storeselector.html

change adobe.com website language - https://forums.adobe.com/thread/1999693

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Oct 11, 2017 0
Community Beginner ,
Oct 11, 2017

Copy link to clipboard

Copied

If only that were true... but I know that it is not. I mean, the account is based in Argentina, but it has a product bought in USA that was added in Canada. So... yeah, no.

And the options in your first link won't help me. I don't have an active subscription but I do have a product, and I won't be having different accounts for different products just because...

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Oct 11, 2017 1
Adobe Community Professional ,
Oct 11, 2017

Copy link to clipboard

Copied

i'm not sure what you need to change if you have no subscription.

if you want to change account info, log into your account.  https://accounts.adobe.com

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Oct 11, 2017 0
Community Beginner ,
Oct 11, 2017

Copy link to clipboard

Copied

You know that besides the CC subscription Adobe has stand alone products, right? Well, my account has one of those and I wanted to buy another, but cannot because the account is set on another country than were I live now and it is giving me prices in that country currency and I don't even have any financial information from there anymore.

Besides, my question is clear: how to change the account country. Not something that needs to be really clarified to be understood.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Oct 11, 2017 0
Adobe Community Professional ,
Oct 11, 2017

Copy link to clipboard

Copied

you know i posted an link so you could change your store, right?

if you clicked that and were unable to change your store, using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'chat', https://helpx.adobe.com/contact.html

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Oct 11, 2017 0
Community Beginner ,
Oct 11, 2017

Copy link to clipboard

Copied

My answer said that what you linked does not work. The store reverts to the logged account country. My account has no subscription so your first link does not help me either. And I am not going to create a different account, as I stated, just because Adobe decides that it is too difficult for them to change the country, so I am here asking if there is a way to do that. Your answers are not helpful.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Oct 11, 2017 0
Adobe Community Professional ,
Oct 12, 2017

Copy link to clipboard

Copied

using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Oct 12, 2017 0
New Here ,
Jul 08, 2018

Copy link to clipboard

Copied

I just chatted with someone from the help page and he said I need to create a new account and he can't change the country of my account so either he is wrong or you are wrong, which one is it?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jul 08, 2018 0
Adobe Community Professional ,
Jul 09, 2018

Copy link to clipboard

Copied

see msg 1.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jul 09, 2018 0
New Here ,
Jun 26, 2020

Copy link to clipboard

Copied

has this been solved? i am moving from argentina to germany as well

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jun 26, 2020 0
kglad LATEST
Adobe Community Professional ,
Jun 26, 2020

Copy link to clipboard

Copied

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jun 26, 2020 0