Change account country

[SirLogan]

I moved to a different country (from Argentina to Canada) and need to change the country in my account. How do I do that? I find no options anywhere to do so in my account, profile or anywhere. Thanks.

[kglad]

The country associated with your adobe id must match the store you purchase from and must match the payment address.

change country associated with adobe id - https://helpx.adobe.com/x-productkb/policy-pricing/change-country-associated-with-adobe-id.html

change currency - https://forums.adobe.com/thread/1999694

change store - http://www.adobe.com/store_selector/storeselector.html

change adobe.com website language - https://forums.adobe.com/thread/1999693

[SirLogan]

If only that were true... but I know that it is not. I mean, the account is based in Argentina, but it has a product bought in USA that was added in Canada. So... yeah, no.

And the options in your first link won't help me. I don't have an active subscription but I do have a product, and I won't be having different accounts for different products just because...

[kglad]

i'm not sure what you need to change if you have no subscription.

if you want to change account info, log into your account.  https://accounts.adobe.com

[SirLogan]

You know that besides the CC subscription Adobe has stand alone products, right? Well, my account has one of those and I wanted to buy another, but cannot because the account is set on another country than were I live now and it is giving me prices in that country currency and I don't even have any financial information from there anymore.

Besides, my question is clear: how to change the account country. Not something that needs to be really clarified to be understood.

[kglad]

you know i posted an link so you could change your store, right?

if you clicked that and were unable to change your store, using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'chat', https://helpx.adobe.com/contact.html

[SirLogan]

My answer said that what you linked does not work. The store reverts to the logged account country. My account has no subscription so your first link does not help me either. And I am not going to create a different account, as I stated, just because Adobe decides that it is too difficult for them to change the country, so I am here asking if there is a way to do that. Your answers are not helpful.

[kglad · Accepted solution]

using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

[stephaniee30293001]

I just chatted with someone from the help page and he said I need to create a new account and he can't change the country of my account so either he is wrong or you are wrong, which one is it?

[kglad]

see msg 1.

[BaerSebastian]

has this been solved? i am moving from argentina to germany as well

[kglad]

https://helpx.adobe.com/x-productkb/policy-pricing/change-country-associated-with-adobe-id.html

[mikkomatias]

I spare you from contacting Adobe with this issue. Customer service´s answer: ”Country can not be change. You will have to create a new account with new country and place a new order.” I guess there´s some tax issues or what not behind this inflexibility but from the customers point of view this is frustrating.