Change account from individual to business

Community Beginner ,
Aug 06, 2018 Aug 06, 2018

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Hi

We now need to start deploying Adobe products to more staff but our individual account only alows us to buy a single copy of each application.

How do we change to an plan with multiple copies associated?

Regards

Gary

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correct answers 1 Correct Answer

Community Beginner , Aug 10, 2018 Aug 10, 2018
Hi To clarify the process as the comments above do not properly reflect what happens.1. Call sales but because of the very confusing menu structure on the phone you are very likely to end up in the wrong department. Wait ages, go through lots of discussion and get put back in another queue.2. Wait for ages again and then get through to sales.Adobe really need to improve their customer service, being a large company is no excuse for not providing simple single point entry in to the process.3. So ...

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Most Valuable Participant ,
Aug 06, 2018 Aug 06, 2018

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Team license links that may help

-team plans https://www.adobe.com/creativecloud/plans.html?plan=team

-http://www.adobe.com/creativecloud/buy/business.html

-https://helpx.adobe.com/contact/creative-cloud-teams.html for Team help

-manage your team account https://forums.adobe.com/thread/2107090

-Team Installer http://forums.adobe.com/thread/1363686?tstart=0

You will need to contact support to close your existing account without a cancel fee, and open a new account

Be sure to remain signed in with your Adobe ID before accessing the link below

-you must also allow 'cookies' in your web browser for this to work

https://helpx.adobe.com/contact/support.html

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Community Beginner ,
Aug 06, 2018 Aug 06, 2018

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Hi John

I have already contacted support and after an hour of waiting for someone to be available on the web chat they have referred me a sales telephone number.

Seems a crazy situation that this isn't a easy change.

Regards


Gary

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Guide ,
Aug 07, 2018 Aug 07, 2018

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Hi,

you need to place a new order for a team subscription and cancel all individual plans.

For that you are obliged to contact Adobe to cancel the individual plans ,otherwise you'll be charged for fees .

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Adobe Community Professional ,
Aug 07, 2018 Aug 07, 2018

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Did you call the sales person? It is possible to cancel your current subscription and to get the CC for teams subscription. But this needs to be done by Adobe as of arij2010 's recommendation.

Regards, Abambo
Hard- and Software Engineer and Photographer.

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Community Beginner ,
Aug 10, 2018 Aug 10, 2018

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Hi

To clarify the process as the comments above do not properly reflect what happens.

1. Call sales but because of the very confusing menu structure on the phone you are very likely to end up in the wrong department. Wait ages, go through lots of discussion and get put back in another queue.

2. Wait for ages again and then get through to sales.

Adobe really need to improve their customer service, being a large company is no excuse for not providing simple single point entry in to the process.

3. So once you are through that the buys will just convert your individual account to a teams account. Whilst behind the scenes they cancel your subscriptions this is really invisible other than you start a new 1 year term of contract.

Overall the process was very easy if it weren't for the awful web chat and phone menu systems plus long waits on each.

Regards

Gary

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New Here ,
Dec 04, 2020 Dec 04, 2020

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@Peartree_ I think I should clarify that further. 

 

You actually have to spend an hour on chat after they say 'yes of course thats easy' and then have them say "I am unable to change it. Do you have another email address". It seems Adobe don't really want the extra money.

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