Change my Account on Windows 10

New Here ,
Nov 17, 2020

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My company has gone through a restructure.  The parent company has excess licenses for Acrobat so I was assigned one of those when my old license expired.

I tried to change the license using my new email but was prevented because that new email is already registered.

I have uninstalled Acorbat and Creative Cloud fully and removed the Adobe suf-folder from my User Appdata.  I searched the windows registry and cannot find any reference to my previous account (by name).

When I install Acrobat using the new my compnay provided, the installation defaults to my old account without prompting me.  How do I completely eliminate the old installation so I can install my new licensed copy and activate?

Both are subscription.  I found the solution. I had to sign out.  Then I had dithe option to sign in with new account.

 

 

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Activation, Installation

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Change my Account on Windows 10

New Here ,
Nov 17, 2020

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My company has gone through a restructure.  The parent company has excess licenses for Acrobat so I was assigned one of those when my old license expired.

I tried to change the license using my new email but was prevented because that new email is already registered.

I have uninstalled Acorbat and Creative Cloud fully and removed the Adobe suf-folder from my User Appdata.  I searched the windows registry and cannot find any reference to my previous account (by name).

When I install Acrobat using the new my compnay provided, the installation defaults to my old account without prompting me.  How do I completely eliminate the old installation so I can install my new licensed copy and activate?

Both are subscription.  I found the solution. I had to sign out.  Then I had dithe option to sign in with new account.

 

 

TOPICS
Activation, Installation

Views

29

Likes

Translate

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Nov 17, 2020 0
Most Valuable Participant ,
Nov 17, 2020

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What kind of license does Acrobatr have, what version is it, and is it a subscription or perpetual license?

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Nov 17, 2020 0
New Here ,
Nov 17, 2020

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Both are subscription.  I found the solution. I had to sign out.  Then I had dithe option to sign in with new account.

 

 

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Nov 17, 2020 0