Changing country of residence

Community Beginner ,
Jul 29, 2019

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Ihm currently an Adobe Creative Cloud and Adobe Stock subscriber. My subscriptions were both purchased in Japan, where I was living and working until recently.

This support article  (Change the country associated with your Adobe ID)  advises current users to contact the support team in order to change their country of residence, which I tried, only to be told that I should cancel my subscription and subscribe again, risking the loss of my Adobe Stock credits/images. — Surely that cannot possibly be the only option?!

Adobe Community Professional
Correct answer by Nancy OShea | Adobe Community Professional

This is a user-to user forum.  We can't help you with account/billing problems.

 

1. Please log-in to your PAID account below with a browser that accepts cookies and does not have script blockers.
https://account.adobe.com/plans
2. Scroll down to Contact Adobe on the same page.

3. Click on the chat icon in lower right.

Chat iconChat icon

4. In the chat box, type Billing Agent followed by enter key.

Or contact support by phone, M-F during normal business hours.

 

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Changing country of residence

Community Beginner ,
Jul 29, 2019

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Ihm currently an Adobe Creative Cloud and Adobe Stock subscriber. My subscriptions were both purchased in Japan, where I was living and working until recently.

This support article  (Change the country associated with your Adobe ID)  advises current users to contact the support team in order to change their country of residence, which I tried, only to be told that I should cancel my subscription and subscribe again, risking the loss of my Adobe Stock credits/images. — Surely that cannot possibly be the only option?!

Adobe Community Professional
Correct answer by Nancy OShea | Adobe Community Professional

This is a user-to user forum.  We can't help you with account/billing problems.

 

1. Please log-in to your PAID account below with a browser that accepts cookies and does not have script blockers.
https://account.adobe.com/plans
2. Scroll down to Contact Adobe on the same page.

3. Click on the chat icon in lower right.

Chat iconChat icon

4. In the chat box, type Billing Agent followed by enter key.

Or contact support by phone, M-F during normal business hours.

 

TOPICS
Creative Cloud

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402

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Jul 29, 2019 0
New Here ,
Aug 12, 2020

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Hello Abambo and everyone,

I am on the same situation. i pay monthly. But now I moved to an other country and other currency. All the links to support does not work.

I have Adobe POrtfolio websites and some spark works.

I tried to cancel the subscription but I am afraid to lose all the work.

I want to cancel and make a new subscription so I can make the payment in the new currency.

If I cancel my subscription, will i lose alld my Adobe Portfolio and Spark works?

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Aug 12, 2020 0
Adobe Community Professional ,
Aug 12, 2020

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This is a user-to user forum.  We can't help you with account/billing problems.

 

1. Please log-in to your PAID account below with a browser that accepts cookies and does not have script blockers.
https://account.adobe.com/plans
2. Scroll down to Contact Adobe on the same page.

3. Click on the chat icon in lower right.

Chat iconChat icon

4. In the chat box, type Billing Agent followed by enter key.

Or contact support by phone, M-F during normal business hours.

 

Nancy O'Shea, ACP
Alt-Web Design & Publishing

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Aug 12, 2020 0