Charged for a subscription I did not request

New Here ,
Jun 05, 2018 Jun 05, 2018

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I was charged US$20.99 despite not having subscribed to anything. What’s odd is that it doesn’t even turn up in my plans or products list. I have tried to contact Adobe help support to get this cancelled but being in Australia, it is very hard to get a response. And I don’t want to call internationally since this is a bogus charge anyway. Can anyone assist?

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Adobe Community Professional , Jun 05, 2018 Jun 05, 2018
you'll need to contact adobe support to work through adobe but why aren't you disputing the charge with your credit card company?for adobe, using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

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Adobe Community Professional ,
Jun 05, 2018 Jun 05, 2018

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you'll need to contact adobe support to work through adobe but why aren't you disputing the charge with your credit card company?

for adobe, using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

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New Here ,
Jun 05, 2018 Jun 05, 2018

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Yes, I have contacted my bank now. I really rather not have had to since i would be without a credit card in the interim until issued a new one. Would have preferred a refund. 

It’s fraud to charge a credit card when not authorised to do so. I would have thought better of a global company.

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Adobe Community Professional ,
Jun 06, 2018 Jun 06, 2018

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you don't understand how credit card fraud works.  the person that used your credit card is the criminal, not the vendor(s).

that's why your cc co. cancelled your card.  the criminal would likely try to use it again with a different company (if they hadn't already).

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