Charged Twice this month.

New Here ,
May 20, 2018 May 20, 2018

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I was charged twice on my account for this month (May). I just renewed my subscription and my account shows two charges.

I tried calling customer service but I hung up after being on hold for 2 hours. Please help me understand what's happening here.

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correct answers 1 Correct Answer

Guide , May 21, 2018 May 21, 2018
Hi,What do you mean by renewed ?The subscription are automatically renewed .Maybe you took a second subscription .Or if you had an unpaid month ,you'll be charged for the unpaid month plus the regular payment .

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Guide ,
May 21, 2018 May 21, 2018

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Hi,

What do you mean by renewed ?The subscription are automatically renewed .Maybe you took a second subscription .

Or if you had an unpaid month ,you'll be charged for the unpaid month plus the regular payment .

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New Here ,
Jul 02, 2021 Jul 02, 2021

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The same has ahppened to me and i have no idea why.

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New Here ,
Jul 02, 2021 Jul 02, 2021

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I was charged for a Photography Pkg on May 17, which is normal, and received the same charge again on May 18th.  Can anyone help me understand why ...?

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Adobe Community Professional ,
Jul 02, 2021 Jul 02, 2021

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>Can anyone help me

 

Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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