Highlighted

cloud app crashs win10 and i am running out of 10 day trial!!

Explorer ,
May 29, 2020

Copy link to clipboard

Copied

For some reason the Adobe Cloud app is always crashing my Windows 10. I have downloaded it completely, and every time I try to go to help or Community Assistance my computer crashes. Also for some reason I'm on a 10-day trial offer, of which I have two days left. Yet I have paid my account in full... What's up with this? I'm way too busy to afford any interruptions in my service. Thank you.

Topics

Creative Cloud

Views

186

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

cloud app crashs win10 and i am running out of 10 day trial!!

Explorer ,
May 29, 2020

Copy link to clipboard

Copied

For some reason the Adobe Cloud app is always crashing my Windows 10. I have downloaded it completely, and every time I try to go to help or Community Assistance my computer crashes. Also for some reason I'm on a 10-day trial offer, of which I have two days left. Yet I have paid my account in full... What's up with this? I'm way too busy to afford any interruptions in my service. Thank you.

Topics

Creative Cloud

Views

187

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Most Valuable Participant ,
May 29, 2020

Copy link to clipboard

Copied

Revert to trial https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html may help
-and troubleshooting FAQ https://community.adobe.com/t5/Get-Started/Troubleshooting-FAQ-What-should-I-do-if-I-have-a-membersh...
-and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html
This part copied from Nancy_OShea
1. Open CC Desktop App.
2. Click the gear icon > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar (top right image).
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...