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Cloud Error

New Here ,
Aug 31, 2020

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Hi Everyone-

 

I'm trying to instal photshop but keep getting this error. i've done the trouble shooting but seem to be stuck.

 

Can anyone help?

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Cloud Error

New Here ,
Aug 31, 2020

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Hi Everyone-

 

I'm trying to instal photshop but keep getting this error. i've done the trouble shooting but seem to be stuck.

 

Can anyone help?

TOPICS
Installation

Views

40

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Aug 31, 2020 0
Adobe Community Professional ,
Aug 31, 2020

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Hi,

 

Thank you for posting your query here and sorry to hear about the trouble you are facing. 

 

Please Open Mac Activity Monitor and close all Adobe processes like Creative Cloud, CLibrary, CCXProcess, Adobe Update Service, Adobe Genuine Software Service, Adobe Acrobat Update Service, AcroTray etc.

 

Please download the Uninstaller tool for Creative Cloud App from the following link on the affected computer: https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

 

Please Open the web link : https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html

 And scroll down to the Section "Problems installing? Try alternative download links "

 And please Click on :"Mac| Alternative downloads"

 There you will see the Option for "MAC" Please click on "Download" and try using the Creative Cloud App.

 

Please let us know if that helps.

 

If the issue persists, since this is a public forum, you need the link to Adobe support.
Be sure to remain signed in with your Adobe ID before accessing the link below
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html

 

-Please click the chat icon at the bottom right of the page to open a chat session
- the chat icon looks like '3 dots inside a circle' at the lower right
- please type AGENT into the chat window to connect directly to a person rather than the AI
Please be aware that Adobe's staffing is impacted by the virus, so wait times are long.

 

Thank you.

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Aug 31, 2020 0
New Here ,
Sep 01, 2020

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Hi-

I did this and almost got it working but now I have the updated cloud and
its not fully loading... It just sits on that screen once I open it.

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Sep 01, 2020 0
Adobe Community Professional ,
Sep 04, 2020

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Great to hear that Photoshop was up and runnning. 
However, since you have mentioned that after the update, it is not fully loading - is this the Creative Cloud Desktop App not loading Or the Photoshop App.

 

If the issue is with Photoshop App not loading than you may need to contact our Support Team for a quicker resolution.
Be sure to remain signed in with your Adobe ID before accessing the link below
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html

 

Thank you.

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Sep 04, 2020 0