Cloud login

New Here ,
Jun 03, 2021 Jun 03, 2021

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After reinstalling Creative Cloud several times, logging in to the app is not possible. Repair, uninstallation has been done several times, still no direct login to the cloud occurs. I have also tried the solution already suggested in the forum, but have not brought the desired success. Since we are a company, I ask for a solution as soon as possible.

With kind regards

Tim Baldschun

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Creative Cloud, Installation

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Adobe Community Professional ,
Jun 03, 2021 Jun 03, 2021

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do you have a team or enterprise subscription and are you the admin for that account?

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New Here ,
Jun 04, 2021 Jun 04, 2021

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I don't know anything about a team or enterprise subscription. I am the only one who has access to the account. I have three subscriptions. Once in After Effects, in Photoshop and in Premiere Pro.

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Adobe Community Professional ,
Jun 04, 2021 Jun 04, 2021

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"Since we are a company..." makes it appear you do not have an individual subscription.  if that quote is misleading, and you do have common individual subscription(s):

 

first, reset the cc app:

to reset the cc desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails go ahead and uninstall/reinstall per the above link

if that fails, do a clean cc install following each applicable step:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
check for, and if available, update your os
repair all ms visual c++ versions that can be repaired.
update your ms visual c++, if it can be updated
restart your computer (don't skip this)
reinstall the cc desktop app, https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud
if you're unable to install the cc desktop app at this stage, use the link at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html
use the desktop app to install your cc programs/trials

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New Here ,
Jun 04, 2021 Jun 04, 2021

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I am having the same problem.  I have paid for my subscription, can see the invoice as paid, but am asked to pay for each program. Flag says "trial period over".

 

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Adobe Community Professional ,
Jun 04, 2021 Jun 04, 2021

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check your account to verify your subscription is what you expect and to verify your adobe id, https://accounts.adobe.com

 

then, if that shows your subscription is current, sign out and then back in to your cc desktop application using the same adobe id used to verify your subscription: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

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