Hoping someone can suggest something here. Trying to uplevel from registered to certified but even though I have (I think) completed this training twice in the last week or two it doesn't seem to stick. If I download the transcript it shows completed from 2018 only. Adobe reseller support keeps telling me I need to complete it in it's entirety and resubmmit the uplevel.
Is there a trick that I am not seeing once one completes this training to ensure that it is submitted to Adobe as completed?