COMPLAINTS CONTACT

New Here ,
Oct 27, 2020

Copy link to clipboard

Copied

Does anyone have details for a direct complaints address? Several apps including one I was completing a project in just yesterday have been removed from my paid subscription without notice. When I try to access customer care it keeps telling me to sign in - I am signed in. When I try through the administrator it says I don't have access. I need access today this is really frustrating!!! 

Views

30

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

COMPLAINTS CONTACT

New Here ,
Oct 27, 2020

Copy link to clipboard

Copied

Does anyone have details for a direct complaints address? Several apps including one I was completing a project in just yesterday have been removed from my paid subscription without notice. When I try to access customer care it keeps telling me to sign in - I am signed in. When I try through the administrator it says I don't have access. I need access today this is really frustrating!!! 

Views

31

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Oct 27, 2020 0
LEGEND ,
Oct 27, 2020

Copy link to clipboard

Copied

I moved your post over from the poorly named "Using the Community" forum, which is for getting help using this forum system, to a better forum.


I hope this helps. Best of luck to you.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Oct 27, 2020 0
Most Valuable Participant ,
Oct 27, 2020

Copy link to clipboard

Copied

>removed from my paid subscription

 

Revert to trial https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html may help
-and troubleshooting FAQ https://community.adobe.com/t5/Get-Started/Troubleshooting-FAQ-What-should-I-do-if-I-have-a-membersh...
-and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html
This part copied from Nancy_OShea
1. Open CC Desktop App.
2. Click the gear icon > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar (top right image).
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Oct 27, 2020 1