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Completely uninstall Adobe Application Manager

Community Beginner ,
Sep 22, 2012

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I mistakenly installed Adobe Application Manager last night because I thought it was needed to make it easier to update my existing Adobe Reader v10 and my other Adobe products (AIR, Flash, Photoshop Elements, and Premier Elements). How stupid of me to not do my research FIRST!!! Now I can not get rid of the damned thing. It will not show up in the Windows Programs and Features program listing in the Control Panel so I can remove it that way and the instructions to completely remove AAM that are given on the web site simply do not work as I have NONE of the applications listed in AAM that purportedly will remove AAM if they are uninstalled.

First let me say that my earlier instructions for removing AAM were only partially correct. Those instructions remove just the Creative Cloud part of AAM and should really only be used if you are having trouble running AAM with your Creative Cloud subscription.

If you are using most Adobe products then AAM is installed and is required for the product to run correctly. AAM is used for Creative Cloud, and is also used for perpetual licensing (when you enter a serial number). AAM also handles updating your installed products.

So yes AAM is installed with Photoshop Elements and PremierePro Elements.

For customers who try a mix of perpetual license (for example using a serial number with the Master Collection or just Photoshop) and then try a Creative Cloud trial or paid subscription you might see AAM telling you that a product is not installed when it is. This is a known issue.

So please do not try and remove AAM from your system if you are using Adobe products. You may cause the perpetual licensing or subscription to stop working, and you will not recieve updates.

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Completely uninstall Adobe Application Manager

Community Beginner ,
Sep 22, 2012

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I mistakenly installed Adobe Application Manager last night because I thought it was needed to make it easier to update my existing Adobe Reader v10 and my other Adobe products (AIR, Flash, Photoshop Elements, and Premier Elements). How stupid of me to not do my research FIRST!!! Now I can not get rid of the damned thing. It will not show up in the Windows Programs and Features program listing in the Control Panel so I can remove it that way and the instructions to completely remove AAM that are given on the web site simply do not work as I have NONE of the applications listed in AAM that purportedly will remove AAM if they are uninstalled.

First let me say that my earlier instructions for removing AAM were only partially correct. Those instructions remove just the Creative Cloud part of AAM and should really only be used if you are having trouble running AAM with your Creative Cloud subscription.

If you are using most Adobe products then AAM is installed and is required for the product to run correctly. AAM is used for Creative Cloud, and is also used for perpetual licensing (when you enter a serial number). AAM also handles updating your installed products.

So yes AAM is installed with Photoshop Elements and PremierePro Elements.

For customers who try a mix of perpetual license (for example using a serial number with the Master Collection or just Photoshop) and then try a Creative Cloud trial or paid subscription you might see AAM telling you that a product is not installed when it is. This is a known issue.

So please do not try and remove AAM from your system if you are using Adobe products. You may cause the perpetual licensing or subscription to stop working, and you will not recieve updates.

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Creative Cloud, Installation

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Explorer ,
Sep 22, 2012

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I also was tricked into thinking that Adobe Application Manager would update the Adobe programs I have installed on my machine (Adobe Acrobat X Standard & Adobe Photoshop Elements 10).

I think this was a sneaky and underhanded way to get us to download this crap. I also do not want this Adobe Application Manager crap on my machine.

How can we remove/uninstall (Complete Uninstall) the Adobe Application Manager and remove any keys in our registry that were installed with this program?

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Adobe Employee ,
Sep 22, 2012

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Adobe application manager  is core application for all Adobe Creative Suite Products and is required for download, deployment, provisioning and updater functionality. Removing Adobe Application Manager from your machine may result in incorrect functioning of your product like Photoshop elements and Premier Elements in your case.  So my recommendation would be not to remove Adobe Application Manager from your machine.   

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Explorer ,
Sep 22, 2012

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There are 16 programs listed in Adobe Application Manager:

Phoyoshop CS6

After Effects CS6

Adobe Premier Pro CS6 Family

InDesign CS6

Flash Professional CS6

Illustrator CS6

Fireworks CS6

Muse

Dreamweaver CS6

Audition CS6

SpeedGrade CS6

Prelude CS6

Flash Builder

Edge Animate preview

Abode X Pro

Touch App Plugins

These are all “Trial Products” that are either limited in features or limited by time, which will then need to be purchased or uninstalled. To me it looks like the “Adobe Application Manager” is a marketing tool used by Adobe to sell programs. Not one program listed is one I have installed. This manager is not needed as all the Adobe programs can be updated from the program.

That being said; How can we remove/uninstall (Complete Uninstall) the Adobe Application Manager and remove any keys in our registry that were installed with this program?

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Adobe Employee ,
Sep 22, 2012

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The Adobe Application Manager is not a marketing tool, and you can remove it from your system.

You will need to get the Adobe Cleaner Tool from here http://www.adobe.com/support/contact/cscleanertool.html. Launch the Adobe Cleaner tool and in the top right drop-down select Creative Cloud. In the list select Creative Cloud Installer and then click the button labelled 'Cleanup selected'. The Adobe Application Manager will be removed from your computer.

cleaner_tool_creative_cloud.png

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Explorer ,
Sep 22, 2012

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Ken G. Rice,

Thank you for taking the time to help us, it is greatly appreciated!

I tried searching for information on removing the Adobe Application Manager and found nothing about removing it.

Again thanks, I am sure there are others that will also find this information helpful.

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Adobe Employee ,
Sep 22, 2012

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There was another similar post today regarding the Adobe Application Manager http://forums.adobe.com/message/4719813#4719813. I am going to get a clear explanation on Monday and will share it in the forums.

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Explorer ,
Sep 22, 2012

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I think the Adobe Application Manager download needs to have a better description as to what programs it supports.

I was under the impression it was also for updating Adobe Acrobat X Standard & Adobe Photoshop Elements 10.

You have been a great help and I might also mention that the Adobe Application Manager no longer resides on my machine.

Thank You!

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New Here ,
Sep 22, 2012

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I have also downloaded Adobe Application Manager as an update. I am running Elements 10, Flash 11, and Reader 8.1. I am wondering if AAM is needed to continue to recieve updates and maintain proper functionality for Elements?

I have read this post and the one listed above. After updating, I also realized that none of the programs listed in AAM are ones that I possess or want. When I go to my start menu and click on "Adobe Application Manager" (WIndows 7), it makes me enter my Adobe ID and password, then basically displays a list of programs that I can "install". I have also noticed that when I click on Help > Update in Photoshop Elements or Organizer, AAM comes up instead of my normal "checking for updates" window. This all seems pointless.

I do not wish to simply uninstall AAM if doing so inhibits "updater functionality" or causes "incorrect functioning" of Elements as described in the first response. I use my photoshop.com site frequently. However, it seems like this program is unnecessary for those of us running applications not listed in the app manager itself. Do I need it when I'm just running Elements 10? Also, as mentioned in the other post, will it be taken off my update list if I uninstall?

Thanks

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New Here ,
Sep 23, 2012

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I do not understand what this update is all about. I have CS6 Master Collection installed & registered, all previous updates applied, yet this new application manager indicates that about half my CS6 applications aren't installed. I'm confused. Can someone exlain what's going on here?

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Explorer ,
Sep 23, 2012

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HollicoGroup Look at Post #3.

Look at the programs that you think are not installed. Click on install and see what is offered, the program will not installed until you accept the installation.

When I looked at the programs that were offered for install they were all “Trial Products” that are either limited in features or limited by time, which you will then need to be purchased or uninstalled after the "Trial Period".

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Explorer ,
Sep 23, 2012

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fixedHeartsDesign.

Follow Post #4.

I am running Adobe Acrobat X Standard, Adobe Photoshop Elements 10 & Adobe Flash Player Ver. 11,4,402,278. I unstalled the Adobe Application Manager

and all these programs are functioning as designed, including updating.

Remember all these programs can be updated from inside the program. Open the program, click on "Help" then click on "Update" or "Check for Updates"

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New Here ,
Sep 23, 2012

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Wet~Look

Thanks for answering my question about updater functionality and overall successful operation of Elements 10 after uninstall. I am still very confused by Vikas_CSI's post about App Manager being a core application that is:

"required for download, deployment, provisioning and updater functionality. Removing AAM from your machine may result in incorrect functioning of products like Photoshop Elements..."

Seems pretty direct, should I be concerned about future issues if I want to upgrade or download more software? It would make sense if he was talking about applications that were actually listed in the App Manager. Also, once you uninstalled, did AAM reappear in your update list when you went to Help > Update > Check for Updates? If so, can you simply uncheck the box?

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Explorer ,
Sep 23, 2012

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Vikas_CSI

Where did you get your information about "Adobe Application Manager" being the core application for all Adobe Creative Suite Products

and is required for download, deployment, provisioning and updater functionality.

Would you please provide the link for this information so the people with questions about this manager can read it for themselves?

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New Here ,
Sep 23, 2012

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Wet~Look

By the way, I checked and it is a core app, on my Windows 7 system it is found in:

C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\core\PDapp.exe

Still wondering if AAM reappears in your update list after the uninstall?

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Explorer ,
Sep 23, 2012

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fixedHeartsDesign,

If you go to Help > Update > Check for Updates the PDapp.exe file is what opens to check for updates.

You can also go to C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\core\PDapp.exe click on the PDapp.exe and the same updater will open.

When you uninstall the "Adobe Application Manager" (Post 4) these files are not disturded.

Your updater will work just fine.

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Sep 24, 2012

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Like some many before me, installing this pisses me off.  Make me want to stop using ANY Adobe producs.  This make is LESS likely to every buy another one, although I have used them fopr years.

Stupid business practices, which may be designed to sell more, but it effects, if others are like me, is to help them sell less.

I DESPISE this kind of software crap!!!!!

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Sep 24, 2012

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BTW, the recommended tool above does NOT let me unless this piece of crap.

Trying to sell their products.  I am about scap ALL my adobe products.

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Community Beginner ,
Sep 24, 2012

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Mr. Rice:

THANK YOU!! This cleaner worked.

I do not understand how Adobe can put out a product (AAM) that does not

have an uninstall option built in to the product or in the Windows

Programs and Features program listing. Why does it take someone like

you, who obviously has done his research, to provide a solution to those

of us who MIGHT have found this cleaner eventually and Adobe can not?

Incomprehensible!

Sincerely,

Charles E. Laughlin

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Sep 24, 2012

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Bizarre response. The cleaner didn’t work at all. The option isn’t there.

I think this decides it.

Hugh

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Sep 24, 2012

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The cleaner didn't do squat for me!!!!

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Explorer ,
Sep 24, 2012

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HughLaFollette

Did you use the correct remover tool? There are two listed, one for Macintosh & one for Windows.

I used the windows tool which opens the dos prompt window and followed the directions. If you used the removal tool for windows, did you extracted the zip win folder to your desk top, then click on “AdobeCreativeSuiteCleanerTool” and the dos window opens, type e (for English) tap Enter on your keyboard, the agreement opens in the dos window, accept it type y (for yes) tap enter on your keyboard, chose Creative Cloud by typing 3 and tap enter, the next dos window you need to quit the dos window as the "Adobe Application Manager" is now modified, type q (for Quit) then tap enter.

It doesn't remove the manager it removed all the trial programs “Adobe Application Manager” had listed. This manager is the new manager that Adobe Photoshop Elements 10 uses. I don’t know what other Adobe programs this manager is use for as I only have Adobe Acrobat X Standard, Adobe Photoshop Elements 10 & Adobe Flash Player Ver. 11,4,402,278 and this updater only updates Adobe Photoshop Elements 10.

If you used the one for Mac, I am not familiar with how it works as I have windows on my machine.

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Sep 24, 2012

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I did not get any of the options you are mentioning — and yes, I used the one for Windows.

When I ran it, it only opened a command window, and none of the options were relevant.

Hugh

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Explorer ,
Sep 24, 2012

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HughLaFollette,

When you downloaded the zip file and unzipped it, did it have a folder named "win"?
If so in the "win" folder there should be three files:
"A
dobeCreativeSuiteCleanerTool"
"Read
MeFirst"
"versioninfo"

What happens when you double click the "AdobeCreativeSuiteCleanerTool" file?

Also you might want to edit your post and remove you email addresses if you don't like spam.

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Sep 24, 2012

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It opens a command window with a series of options; none of the options are relevant — unless I wanted to delete everything from Adobe — which I may end up doing, but I was just trying to get rid of AAM — which looks to me to be just a (bad) marketing device.

Hugh

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Community Beginner ,
Sep 24, 2012

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Mr. LaFollette:

I do not know about the version you downloaded but in my version the

following are the steps involved:

1. run an unzip program

2. the pertinent extracted files are:

a. AdobeCreativeSuiteCleanerTool.exe

b. ReadMeFirst.pdf

c. versioninfo.xml

These will be located in a folder entitled win

3. run AdobeCreativeSuiteCleanerTool

4. a command window opens with the following options:

a. choose your language (either English (e) or Japanese) (j)

5. after you answer with your language, a EULA scrolls with the option

of answering either y (yes) or n (no)

6. answer y (yes)

7. The next screen has 8 options listed as follows:

1. All

2. Adobe Flash Player 10.2

3. Creative Cloud

4. CS3, CS4

5. CS5-CS5.5

6. CS5-CS5.5-CS6

7. CS6

8. Quit

8. It is the 3rd option you need. When you run #3, all your desires

will be met. AAM is gone!!!!!

Sincerely,

Charles E. Laughlin

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Sep 24, 2012

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Thanks. 

Why not just say “AAM” rather than creative cloud?

Hugh

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Community Beginner ,
Sep 24, 2012

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Hugh,

You and me both!!!!!!!

Sincerely,

Charles E. Laughlin

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New Here ,
Jun 28, 2014

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I know how you feel! Mine randomly went over to trial, and kept popping up saying I have seven days left. So I pissed the Adobe Application Manager off. All I did was this:

Navigate to: C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\core

And then delete these files:

Screenshot_1.png

Now when that shitty Adobe App Manager tries to run, it just pops up an error that it's corrupted! Hoor-ah! Now you don't have to deal with any trial messages or shit like that.

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New Here ,
Aug 23, 2014

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Another extremely entertaining Adobe "Support" (not) thread. This is malware. It matches all the criteria:

* tricks people to spend more money by having them make wrong assumptions (trails should never have an "install" button whithout a warning that it is acutally only a trail, especially in a software listing installed components)

* installs itself without the user acknowleding the installation

* cannot be removed

and not listing this under a bullet point, because I do not have prove, might serve as backdoor to whatever.

As a security researcher put it: if Adobe didn't exist, NSA would have to invent it.

I can't believe people are paying money for this.

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New Here ,
Sep 17, 2014

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I simply took ownership of AAM Updates Notifier.exe in (C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\UWA) and deleted it, lets see what happens...

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New Here ,
Sep 25, 2012

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I thought this was one of those annoying update notifications for Flash Player, and now I have this big ugly red icon on my desktop that does nothing. 

So the question remains... How do I iuninstall Adobe Application Manager from my computer?

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Adobe Employee ,
Sep 25, 2012

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@abedefghijklm - You can delete the Adobe Application Manager shortcut from your Desktop. The Adobe Application Manager is required if you are using Adobe products. If you uninstall all Adobe products then the Adobe Application Manager will be uninstalled.

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New Here ,
Sep 25, 2012

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It was not "required" before 22 September 2012.

I am uninstalling Adobe programs one at a time to see if it goes away.

So far, Adobe Photoshop Elements 10 failed to uninstall with error message 1316 because it could not find C:\Windows\Installer\Adobe Photshop Elements 10.msi

Adobe Premier Elements 10 uninstalled properly.

Adobe Reader (10.1.4) uninstalled properly.

Adobe AIR uninstalled properly.

Adobe Shockwave Player uninstalled properly.

Adobe Flash Player would not uninstall since I had Internet Explorer open.

Adobe Acrobat X Pro (10.1.4) would not uninstall unitl I shutdown Microsoft Outlook.  Uninstalled properly.

Adobe Application Manager still sitting there next to the Adobe Photoshop Elements icon that still won't  uninstall.

I will post this, then close Internet Explorer to allow uninstalling Adobe Flash Player.

Later----

Okay Adobe Flash Player uninstalled properly.

I still cannot uninstall Adobe Photoshop Elements 10 and "I guess" that is keeping Adobe Application Manager (AAM).

So my question remains... How do I completely uninstall Adobe Application Manager?

(Window 7 Ultimate (64-bit), 8GB, 750GB hard drive)

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New Here ,
Sep 27, 2012

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Ken,

I was able to uninstall everything Adobe except PhotoShop Elements 10 that failed with Error 1316 each time.  I even tried running the original PSE 10 disks, but this only tried to uninstall instead of a reinstall/repair.  Each time it failed, the message also said that nothing was done to the system, and the program was still installed and still ran.

Finally, I tried the AdobeCreativeSuiteCleanerTool (win).  There were 3 options: ALL, PSE10, & something else.   I used the ALL option (1) since I was trying to get rid of PSE 10 as well.  It ran, and sure enough, the AAM icon was gone from the desktop.  But the PhotoShop Elements 10 icon was still there there and the program still ran normally.  (oops!)

I tried running the original PSE 10 disks but this only tried to uninstall instead of reinstall/repair.

Finally I tried Microsoft FixIt (old Window Installer Cleaner) and specifically told it to uninstall PSE10.  This resulted in a grayed icon in the Control Panel : Programs list, and the PSE10 icon was still on the desktop and program still ran.

I then tried running the original PSE 10 disks again, and this time, it performed the install successfully.

I still need to uninstall PSE 10 to verify that it can be uninstalled, and then reinstall everything back.

This was a lot of grief for a silly (& broken) marketing widget that nobody wants or needs (okay ... maybe 1 or 2%).

So, the AdobeCreativeSuiteCleanerTool (Win) did finally remove the Adobe Application Manager (AAM), (or did it just delete the shortcut?).

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New Here ,
Aug 29, 2013

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I have avery strong suspicion that this AAM is a kind of Computer Virus .... Maybe a RootKit Malware masquerading as a 'useful' tool ....

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Community Beginner ,
Nov 12, 2014

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I need help.  My device license was working fine for some time.  All of the sudden , it went back to trial mode.  Can anyone help me fix this?  any suggestions?

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New Here ,
Jul 11, 2015

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Capture.PNG

! please Help my adobe application manager don't installing

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New Here ,
Apr 27, 2020

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Easy Ways To Uninstall Adobe Creative Cloud

step 1: From the settings option in the start bar, go to settings by clicking on it.

In the settings menu, select “Apps”

step 2:In the “Apps” menu, you will see the list of applications installed in your computer. Leave all the applications and look out for Adobe Creative Cloud. Here you have to select “Adobe Creative Cloud” and click on “UNINSTALL”

 

For More How do I uninstall Creative Cloud on Windows 10?

 

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