Connecting to CC - Stuck on 'Installing update..'

Community Beginner ,
Jun 14, 2015 Jun 14, 2015

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I can't connect to cc. clicking the CC link show "Installing update.." where the advice on the screen show a progress bar with 5% progress

It may be after a crash its fixed on this.

How do i reset this to reconnect?

thanks

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Creative Cloud, Installation

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correct answers 1 Correct Answer

Adobe Community Professional , Jun 14, 2015 Jun 14, 2015
Follow below steps :Please follow below steps :1)Click on the Finder and look for the options listed next to Apple Icon located at the top left corner of the Desktop screen and click on "Go" menu button and select "Utilities" option.(Applications>Utiliites)Locate Adobe Creative Cloud and Adobe Application Manager folder under Utilities window and trash both folders.2)Click on the below link and download & run Adobe Cleaner tool :Select the option "Adobe Application Manager for Mac OS X 10.6" and...

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Adobe Community Professional ,
Jun 14, 2015 Jun 14, 2015

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Are you using Windows computer or Mac?

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Community Beginner ,
Jun 14, 2015 Jun 14, 2015

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sorry, Mac yosemite

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Adobe Community Professional ,
Jun 14, 2015 Jun 14, 2015

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Follow below steps :

Please follow below steps :

1)

Click on the Finder and look for the options listed next to Apple Icon located at the top left corner of the Desktop screen and click on "Go" menu button and select "Utilities" option.

(Applications>Utiliites)

Locate Adobe Creative Cloud and Adobe Application Manager folder under Utilities window and trash both folders.

2)

Click on the below link and download & run Adobe Cleaner tool :

Select the option "Adobe Application Manager for Mac OS X 10.6" and then click on "Clean up Selected" .

https://helpx.adobe.com/content/help/en/creative-suite/kb/cs5-cleaner-tool-installation-pr oblems/_j...

3) Click on the below link and download Creative Cloud Installer file and use the same to install the Creative Cloud Desktop application.

https://ccmdls.adobe.com/AdobeProducts/KCCC/1/osx10/CreativeCloudInstaller.dmg

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Community Beginner ,
Jun 14, 2015 Jun 14, 2015

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thank you for your help, Brucgovn..Fixed!

susie

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Adobe Community Professional ,
Jun 14, 2015 Jun 14, 2015

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Glad to hear that .

You are welcome

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Community Beginner ,
Jun 14, 2015 Jun 14, 2015

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I use windows , what should I do ?

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Adobe Community Professional ,
Jun 14, 2015 Jun 14, 2015

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Is the update  process stalled ?

Did you tried uninstalling and reinstalling ?

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New Here ,
Jun 16, 2015 Jun 16, 2015

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same issue - OS X Yosemite - this fix worked fine.

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New Here ,
Jun 16, 2015 Jun 16, 2015

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OMG, thank you so much, Brucgovn!!!! I haven't been able to update my Creative Cloud in forever, and every time I tried to reinstall it would crash halfway through. This solved my issue.

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Adobe Community Professional ,
Jun 16, 2015 Jun 16, 2015

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Glad to hear that.

You are most welcome

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New Here ,
Jun 26, 2015 Jun 26, 2015

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Hello Brucgovn, I have the same problem of updating stop at 5%. Already I deleted and intalei and I can not solve. I'm with windows 7, you can help me?

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Adobe Community Professional ,
Jun 26, 2015 Jun 26, 2015

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Try below steps :

Uninstall Adobe Creative Cloud app using CC uninstaller :

https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

Make sure Adobe Creative Cloud is not listed under Control Panel > Program and Features. list.

Step 1 :

Open C:drive and navigate to C:\Program Files (x86)\ " Common Files" \Adobe.

Open Adobe folder and delete folders named Adobe Application Manager and OOBE.

Step 2:

Navigate to C:\Program Files (x86)\Adobe.

Open Adobe folder and if present delete Adobe Creative Cloud folder. [**Important Step]

Unable to delete ?? rename the folder to Adobe Creative Cloud-old.

Step 3 :

Press Windows button (located between Ctrl and Alt buttons) along with R button together at a time , you will get a run command window.

Type in below command and hit 'Enter' key.

appdata

Then navigate to Local>Adobe.

Open Adobe folder and delete folders named AAMUpdater and OOBE.

Step 4:

Restart the computer once .

Step 5:

Click on the below link and download Creative Cloud setup file and use the same to install the Creative Cloud Desktop application.

https://ccmdls.adobe.com/AdobeProducts/KCCC/1/win32/CreativeCloudSet-Up.exe

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New Here ,
Oct 20, 2015 Oct 20, 2015

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Sorry, I have a similar problem with CS6 Master, should it works also with it?

If I try to install update from AAM, after a while it stop and report "Server don't answer properly, try again in few minutes". If I try from any application, and I select some update to download, it download Always the 51% and after stop to work .

Thanks in advance

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Adobe Employee ,
Oct 20, 2015 Oct 20, 2015

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Community Beginner ,
Jun 14, 2015 Jun 14, 2015

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I just came here to say I had the same problem on Windows 8.1- stuck at 5%-, but after several minutes it suddenly and rapidly finished.

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Adobe Community Professional ,
Jun 14, 2015 Jun 14, 2015

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Yep, you can  try rebooting the computer also. it should work  .

However , if it takes long , it will be Ideal to uninstall and then install Fresh updated version .

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New Here ,
Jun 14, 2015 Jun 14, 2015

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I have exactly the same problem but i use windows, what should i do? I have tried to uninstall and install it again several times! Is there a step by step just like you answered but for windows users? Thanks in advance

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Adobe Employee ,
Jun 14, 2015 Jun 14, 2015

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Hi Brenno,

  1. You might try uninstalling the Creative Cloud app from within Program and Features in the Control Panel. You may need to use this if you encounter an error: Creative Cloud Help | Uninstall the Creative Cloud desktop app
  2. Then confirm it is removed using the Adobe Cleaner Tool
  3. Then try installing it again from here

The latest version currently is 2.1.1.110 which you can confirm from the preferences.

Thanks,

- Dave

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Explorer ,
May 21, 2018 May 21, 2018

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Exactly what happened to me. It was stuck at 5% for several minutes, came here and just now went pretty fast to 20% an is still going up fast.

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New Here ,
Dec 07, 2015 Dec 07, 2015

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So I was having this exact same issue, stuck on 2% and no movement.  I was trying to download the Uninstaller tool for my Windows PC and it gave me an error saying that it couldn't run because CC was already running and needed to be stopped.  I opened task manager and ended all the processes related to Adobe, and just for fun tried the update again.  It went through without any problems!  Not sure if this will be a solid fix for everyone but worth a shot before uninstalling.

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Community Beginner ,
Jul 22, 2016 Jul 22, 2016

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This happens every time there is an update. At this point, having to uninstall, run a cleaner and reinstall each time there is an update is a waste of time and resources for my company. For the cost of this software and the amount of people that have issues with this, the problem needs to be addressed.

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New Here ,
Oct 18, 2016 Oct 18, 2016

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agreed.  i have this problem every single time there is an update.  it's very frustrating and takes a lot of time to deal with when it happens.

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Community Beginner ,
Oct 18, 2016 Oct 18, 2016

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Yesterday I ended up with the 3rd Error 16 I've experienced in the past 6 months.  Fully purchased version. I had to uninstall Illustrator and reinstall it. Again.

Btw, a MUCH easier fix to the update issue is, if you're on a Windows:

  1. Go into Safe Mode with Networking.
  2. Update Creative Cloud
  3. Restart

Should be good to go. That's my process every other month when an update comes out. After the recommended uninstalling of CC, running various provided cleaners and reinstalling, the way I detailed above is the quickest, easiest and most efficient way of getting everything working.

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Community Beginner ,
May 31, 2017 May 31, 2017

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Having this issue right off first installation there is no Adobe file created in the Utilities tab

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