Connecting to CC - Stuck on 'Installing update..'

Community Beginner ,
Jun 14, 2015 Jun 14, 2015

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I can't connect to cc. clicking the CC link show "Installing update.." where the advice on the screen show a progress bar with 5% progress

It may be after a crash its fixed on this.

How do i reset this to reconnect?

thanks

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Creative Cloud, Installation

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correct answers 1 Correct Answer

Adobe Community Professional , Jun 14, 2015 Jun 14, 2015
Follow below steps :Please follow below steps :1)Click on the Finder and look for the options listed next to Apple Icon located at the top left corner of the Desktop screen and click on "Go" menu button and select "Utilities" option.(Applications>Utiliites)Locate Adobe Creative Cloud and Adobe Application Manager folder under Utilities window and trash both folders.2)Click on the below link and download & run Adobe Cleaner tool :Select the option "Adobe Application Manager for Mac OS X 10.6" and...

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Advocate ,
Jun 06, 2018 Jun 06, 2018

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Hi,

I'm also hit by permanent problems with CC Desktop updates. There are a lot of threads where Adobe reps or MVPs explain us that in order to fix these issues, we have to uninstall the tool, delete such or such folders and/or files, use a cleanup tool, reboot our systems, re-install, etc. These procedures are not actual solutions, even if they (rarely) work. Do you think that we have that much time to waste applying these procedures ?

The real solution is to write code that works. Writing an application installer is not a programming prowess. It's BAU. We shouldn't have so many problems with the CC Desktop installation or updates.

I'm really fed up of these CC Desktop problems lasting since years. The culprit is not the user or the user's system. It's bad quality code. Just fix it !

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