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constant update problems

New Here ,
Jan 06, 2014

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Since this cloud deal my updates almost never work currently have th U44M1P7 code when it quits part way into update. on a win 7 pro 64bit system

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Creative Cloud

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constant update problems

New Here ,
Jan 06, 2014

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Since this cloud deal my updates almost never work currently have th U44M1P7 code when it quits part way into update. on a win 7 pro 64bit system

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Creative Cloud

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238

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Adobe Employee ,
Jan 06, 2014

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Please confirm your Ps version from Help->About Photoshop and provide us with the following logs.

You can find them at:

Installer logs

Program Files(x86)\Common Files\Adobe\Installers

AAM logs

C:\Users\<username>\AppData\Local\Adobe\AAMUpdater


You can zip all the files together with error snapshots and send us through mail. This would help us in finding the root cause.

Appreciate your help. Apologize for the inconvenience.

Regards,
Ashutosh

asnigam@adobe.com

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Jens1257 LATEST
New Here ,
Jan 06, 2014

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just sent you e-mail

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