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Contact via phone or email for customer support - Europe

New Here ,
May 29, 2020

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What is the contact option for customer support in Europe?

 

I am REALLY disapointed from this lack of info on behalf of Adobe. I have tried to cancel my free trial, but there was no option to do so. And YES i have followed every step described in this forum.

Now, i am billed with 92 euros. So, NOW i am trying to pay the bill and then cancel, to get the REFUND.

I am EXTREMELY DISAPOINTED for this mess on behalf of adobe. It looks like a scam.

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Contact via phone or email for customer support - Europe

New Here ,
May 29, 2020

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What is the contact option for customer support in Europe?

 

I am REALLY disapointed from this lack of info on behalf of Adobe. I have tried to cancel my free trial, but there was no option to do so. And YES i have followed every step described in this forum.

Now, i am billed with 92 euros. So, NOW i am trying to pay the bill and then cancel, to get the REFUND.

I am EXTREMELY DISAPOINTED for this mess on behalf of adobe. It looks like a scam.

TOPICS
Creative Cloud

Views

492

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May 29, 2020 0
Adobe Community Professional ,
May 29, 2020

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Hello,

Sorry to hear that you are facing trouble but unfortunately you will not find the help you need at these forums. These are peer to peer forums and no one here has access to your account information and hence can't help. You will have to contact Customer Care for the resolution of your issue. Click on the following link
https://helpx.adobe.com/contact.html
Make sure you are logged into your AdobeID, cookies are enabled on your browser. Click on the chat icon on the bottom right.
Also be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y

-Manan

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May 29, 2020 1
New Here ,
May 29, 2020

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There is NO option for Europen clients to contact customer support.

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May 29, 2020 0
Adobe Community Professional ,
May 29, 2020

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I changed my region to Denmark and i can see the option to connect to customer care. See the following screengrab

https://www.dropbox.com/s/r2usf45wzuhhrgx/screen%20recording%202020-05-29%20at%204.29.21%20pm.mov?dl...

 

-Manan

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May 29, 2020 2
Adobe Employee ,
May 29, 2020

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Hi Lia,

 

Can you let us know in which country/region you open the website?

I can see the contact option on our UK, Dutch and Spanish page: 

Chat.jpg

 

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May 29, 2020 1