Contacting the elusive customer services

New Here ,
Jun 01, 2021 Jun 01, 2021

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i have been trying to contact customer support to change the address on my plan ... i followed all the leads to change billing address but it just takes you to change credit card info, which I don't need to do ... there is no place where I can change billing address and the old address is on my statements/invoices.

 

HOW DO I CONTACT CUSTOMER SUPPORT ... THE CONTACT BUTTON DOES NOT WORK ... AND UNLIKE AN EARLIER POST I HAVE 2 PLANS IN PLACE AND ACTIVE ---

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Adobe Community Professional , Jun 01, 2021 Jun 01, 2021
using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html click contact us (= cryptic icon in the lower right) in the chat field, type AGENT be patient, it can take quite a while to reach a human or https://helpx.adobe.com/contact/phone.html

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Adobe Community Professional ,
Jun 01, 2021 Jun 01, 2021

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using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html

click contact us (= cryptic icon in the lower right)

kglad_0-1622548977346.png

in the chat field, type AGENT
be patient, it can take quite a while to reach a human

 

or https://helpx.adobe.com/contact/phone.html

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Adobe Community Professional ,
Jun 01, 2021 Jun 01, 2021

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For online chat, you must use a modern browser that accepts cookies and does NOT have any script blockers or script blocking addons.  If needed, switch devices or use a different browser like Chrome or Firefox.

 

My individual plan has no place for my physical address either.  My plan is associated to my e-mail addresses and Adobe ID & password.

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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