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Continuous error message when trying to open/download adobe files

New Here ,
May 05, 2020

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I can't open/download adobe files from e-mails or websites.  Never had problems until about a month or two ago and now it never works.  I keep getting the message "There was an error opening this document.  This file is already open or in use by another application."  How do I fix this?  Thank you.

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Continuous error message when trying to open/download adobe files

New Here ,
May 05, 2020

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I can't open/download adobe files from e-mails or websites.  Never had problems until about a month or two ago and now it never works.  I keep getting the message "There was an error opening this document.  This file is already open or in use by another application."  How do I fix this?  Thank you.

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May 05, 2020 0
Most Valuable Participant ,
May 05, 2020

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>adobe files from e-mails or websites

 

If PDF are you using Acrobat or Reader?

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May 05, 2020 0
kglad LATEST
Adobe Community Professional ,
May 05, 2020

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by adobe files do you mean acrobat files?  if no, explain.  if yes, read on:

 

you won't get that message when downloading an acrobat file (but would if there's a problem and you try to open an acrobat file)?

 

can you view this in your prefered browser, https://www.adobe.com/support/products/enterprise/knowledgecenter/media/c4611_sample_explain.pdf

 

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May 05, 2020 0