Couldn't cancel free trial/subscription

[kimberlyaguilar]

I have tried going under Plans - My Plans - View Plan - and there's no option of cancelling the free trial.. It always say "You’ll be able to manage your plan shortly" but never does anything. Can you help me with this? Thanks.

[Peru Bob]

I've moved this from the poorly named Community Help forum (which is the forum for issues using the forums) to the Get Started forum.

[Peru Bob · Accepted solution]

You will need to go to Adobe Customer Service for that:
https://helpx.adobe.com/contact.html?step=STAM_downloading-installing-setting-up_serial-numbers-rede....

[kimberlyaguilar]

Thank you! I was able to talk to an agent and cancel my subscription. 🙂

[Peru Bob]

You're welcome.