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Covid-19 subscription ended, bought new subscription won't work

New Here ,
Jul 15, 2020

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So for the past few months, I've been using my school's Creative Cloud subscription (the special one that was created during covid-19 so students could use it at home). It recently ended, so I decided to purchase a new subscription. I purchased the student/educator subscription with the same school email that I was using previously during school. However, the apps still say "7 trial days left," as if I never purchased the subscription at all. How do I fix this?

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Correct answer by John T Smith | Most Valuable Participant

What you MAY need to do first is remove ALL traces of your previous subscription

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html to remove programs

 

Revert to trial https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html may help
-and troubleshooting FAQ https://community.adobe.com/t5/Get-Started/Troubleshooting-FAQ-What-should-I-do-if-I-have-a-membership-but/td-p/7601068
-and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html
This part copied from Nancy_OShea
1. Open CC Desktop App.
2. Click the gear icon > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar (top right image).
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

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Installation, New user

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Covid-19 subscription ended, bought new subscription won't work

New Here ,
Jul 15, 2020

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So for the past few months, I've been using my school's Creative Cloud subscription (the special one that was created during covid-19 so students could use it at home). It recently ended, so I decided to purchase a new subscription. I purchased the student/educator subscription with the same school email that I was using previously during school. However, the apps still say "7 trial days left," as if I never purchased the subscription at all. How do I fix this?

Most Valuable Participant
Correct answer by John T Smith | Most Valuable Participant

What you MAY need to do first is remove ALL traces of your previous subscription

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html to remove programs

 

Revert to trial https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html may help
-and troubleshooting FAQ https://community.adobe.com/t5/Get-Started/Troubleshooting-FAQ-What-should-I-do-if-I-have-a-membership-but/td-p/7601068
-and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html
This part copied from Nancy_OShea
1. Open CC Desktop App.
2. Click the gear icon > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar (top right image).
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

Topics

Installation, New user

Views

39

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Most Valuable Participant ,
Jul 15, 2020

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What you MAY need to do first is remove ALL traces of your previous subscription

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html to remove programs

 

Revert to trial https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html may help
-and troubleshooting FAQ https://community.adobe.com/t5/Get-Started/Troubleshooting-FAQ-What-should-I-do-if-I-have-a-membersh...
-and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html
This part copied from Nancy_OShea
1. Open CC Desktop App.
2. Click the gear icon > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar (top right image).
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

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sherice1 LATEST
New Here ,
Jul 15, 2020

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Yup! I also rebooted my computer and that seemed to do the trick. Thank you very much!

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