Crash Report for "Adobe Lightroom"

New Here ,
Sep 21, 2020 Sep 21, 2020

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Hi,

I just installed Lightroom in my Win10. I installed in my admin account and it run good. But when I try in a user account, I obtain this screen.

Lightroom works in the admin account, but not in my user count. I try to uninstall CC and Lightroom then install Lightroom directly in user account, but the result is the same.

Sans titre.jpg

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correct answers 1 Correct Answer

Adobe Community Professional , Sep 23, 2020 Sep 23, 2020
using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.htmlclick contact us (in the lower right)in the chat field, type AGENTbe patient, it can take quite a while to reach a human

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Adobe Community Professional ,
Sep 21, 2020 Sep 21, 2020

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https://shotkit.com/lightroom-keeps-crashing/

 

in particular, check #9.

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New Here ,
Sep 23, 2020 Sep 23, 2020

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Hi, 

Thank for your answer.

I did a new account, Same problem.

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Adobe Community Professional ,
Sep 23, 2020 Sep 23, 2020

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copy your admin lr settings and use them for a user lr settings

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New Here ,
Sep 23, 2020 Sep 23, 2020

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Thank, I copied the Roaming/ folder. It doesn't work. 

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Adobe Community Professional ,
Sep 23, 2020 Sep 23, 2020

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using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html


click contact us (in the lower right)
in the chat field, type AGENT
be patient, it can take quite a while to reach a human

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