Crative Cloud Desktop - Nicht alle Apps verfügbar

Community Beginner ,
Dec 02, 2020 Dec 02, 2020

Copy link to clipboard

Copied

Hallo zusammen,

 

Ich habe eine CreativeCloud-Lizenz, die alle Applikationen umfasst. An meinem PC kann ich auch alle aus dem Browser herunterladen und installieren, jedoch schließen diese sich direkt nach dem Start von selbst wieder.

Die Desktopversion der CreativeCloud zeigt an (am oberen Rand), dass sie im "Kompatibilitätsmodus" läuft. Unter "In meinem Abo verfügbar" finden sich lediglich 5 Apps: xd, Premiere Rush, Fresco, Bridge und Aero (Beta), obwohl alle Anwendungen (also auch PS, Pr Pro, AE,...) abonniert sind. Installiere ich Rush, startet aber auch dieses nur für 1 Sekunde und schließt sich umgehend wieder von selbst.

 

 

Melde ich mich auf meinem Laptop an, zeigt die Desktopanwendung alle Anwendungen ordnungsgemäß als "in meinem Abo verfügbar" an und ich kann diese auch starten.

 

Auf dem PC liefen die Anwendungen mit einem anderen Account bis vor 2 Monaten auch noch. Es scheint aber trotzdem ein Problem des PCs zu sein.

Was könnte es denn sein?

Kann mir da jemand weiterhelfen?

 

Anbei noch die Spezifikationen der Geräte:

PC (hier funktioniert es nicht):
Ryzen 7 2700X (octacore, 4.15 GHz), 32 GB RAM. RTX 2070 Ventus GP (8 GB VRAM)

Windows 10 Pro, Version 1909, build 19363.1237

64-bit

 

Laptop (hier funktionier es):

i7-4510U, 8 GB RAM, GeForce 840M

Windows 10 Home, Version 2004, build 19041.572, Feature Experience Pack 120.2212.31.0

64-bit

 

Vielen Dank schonmal,

Leo5112

TOPICS
Activation, Creative Cloud, Installation

Views

159

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct Answer

Adobe Community Professional , Dec 02, 2020 Dec 02, 2020
your win 10 pro os version is 1 year old, but if you can't update, you can try: resetting the cc app: To reset the Creative Cloud desktop app, make sure it's in the foreground, then press: Win: Ctrl + Alt + R Mac: Cmd + Opt + R if that fails, try to repair https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html if that fails go ahead and uninstall/reinstall per the above link if that fails, do a clean cc install following each applicable step: uninstall every cc app ...

Likes

Translate

Translate
Adobe Community Professional ,
Dec 02, 2020 Dec 02, 2020

Copy link to clipboard

Copied

update your win pro os.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Dec 02, 2020 Dec 02, 2020

Copy link to clipboard

Copied

updated 3 days ago, no new update available 😞

 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Dec 02, 2020 Dec 02, 2020

Copy link to clipboard

Copied

your win 10 pro os version is 1 year old, but if you can't update, you can try:

 

resetting the cc app: To reset the Creative Cloud desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails go ahead and uninstall/reinstall per the above link

if that fails, do a clean cc install following each applicable step:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
check for, and if available, update your os
restart your computer (don't skip this)
reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.
if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)
use the desktop app to install your cc programs/trials

 

 

 

 

 

 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Dec 02, 2020 Dec 02, 2020

Copy link to clipboard

Copied

Thank you, using the cscleanertool fixed the problem!

 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Dec 02, 2020 Dec 02, 2020

Copy link to clipboard

Copied

LATEST

good to hear that all's well

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines